Business Support Assistant (Practitioner Team)

Staffordshire County Council; Burton upon Trent; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Staff rewards scheme

Job summary

Staffordshire County Council in Burton upon Trent is seeking a proactive Business Support Officer to provide high-quality administrative assistance across Children and Families Service. The role focuses on being a first point of contact for practitioners and delivering timely, professional responses while supporting customer services tasks.

You will handle a range of admin duties, including document creation, meeting support, data entry into information systems, and basic financial transactions.

Qualifications

• Level 2 in Business Administration or equivalent experience.
• GCSE English and Maths (grade C/4) or equivalent.
• Strong written and verbal communication with diverse stakeholders.
• Accurate data input and ability to support performance management.
• Flexible approach to changing workloads and priorities.
• Good time management and ability to work under pressure.

Responsibilities

• Being a first point of contact for practitioners and stakeholders.
• Providing administrative support for meetings and document preparation.
• Inputting and maintaining information systems accurately.
• Processing basic financial transactions and records.
• Producing high quality documents for practitioners.
• Offering guidance on IT usage and system onboarding.

Skills

First point of contact

Administrative support

Communication skills

Data entry

Time management

Teamwork

Education

Level 2 in Business Administration

GCSE English and Maths grade C/4

Tools

Microsoft Office

Information systems

Job description

This role sits within our Business and Executive Support team where you'll play a key role in ensuring a consistent high-level of business support across the organisation. The role is based in our Burton on Trent office. From time to time you may be required to work in our Uttoxeter office. We support a number of teams within the Children and Families Service across East Staffordshire whose mission is to create an environment where families are supported to stay together safely and live well in their communities. This is a varied role and no two days are the same so we always have to be ready to adapt when demands change. The post is fixed term for 12 months.

Main Responsibility

• Being a first point of contact for practitioners so that children, families, partners, and stakeholders are provided with a professional/knowledgeable response to enquiries in a timely manner. This will also include covering Customer Services tasks.
• Completing a range of administrative tasks including creating documents, administrative support for meetings, coordinating the circulation of agendas and relevant papers.
• Accurately inputting and maintaining appropriate information systems
• Undertaking a range of financial transactions such as placing orders for services/equipment, goods receipting and maintaining records
• In support of practitioners produce a range of high-quality documents.
• Providing support advice and guidance to practitioners in the use of the IT and related software including basic induction into systems and processes

Flexibility is also required to address business needs, and we may require you to transfer to alternative teams within the service following appropriate consultation. Full training in the use of equipment and our systems and procedures will be provided. The working hours are Monday - Thursday 08:30 - 17:00 and Friday 08:30 - 16:30.

Minimum Criteria

• Have a Level 2 in Business Administration or equivalent experience
• Have GCSE English and Math's grade C or 4 or equivalent
• Demonstrate good written and oral communication skills at all levels as you will be liaising with a range of professionals and members of the public
• Be able to accurately input and retrieve data to support performance management
• Have a flexible approach and able to respond positively to changes in allocation of work at short notice
• Have excellent time management and organisational skills with an ability to work under pressure to meet deadlines and on own initiative
• Be comfortable working within a team, with good interpersonal skills to be able advise other staff within the office on IT related issues
• Good IT and numerical skills with attention to detail.

Our values

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy: We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future. We look forward and race ahead - that goes for your career too.

Our benefits

• In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire