IT Support Assistant

Scvo; Glasgow; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Alzheimer Scotland is seeking an IT service desk professional to be the first point of contact for staff and volunteers. You will troubleshoot IT issues, support the IT team on new systems and projects, and travel occasionally across Scotland to provide on-site support.

The role is based in Edinburgh or Glasgow with office-based work. The ideal candidate will have strong communication skills, a passion for technology, and IT certification or an equivalent qualification.

Qualifications

• Excellent communication skills and passion for technology.
• Eager to help others and build rapport with staff and volunteers.
• IT certification and/or HNC level training requested; prior IT service desk experience beneficial.

Responsibilities

• Be the first point of contact for staff and volunteers via the IT service desk.
• Troubleshoot and resolve IT issues to keep systems running smoothly.
• Support the wider IT team with new systems and technical projects.
• Occasional travel across Scotland to provide support; office-based in Edinburgh or Glasgow.

Skills

IT support

Customer service

Communication

Education

IT certification

HNC or equiv.

Tools

Windows Server

IT Networking

Job description

Who we are

Alzheimer Scotland is Scotland’s national dementia charity. Our aim is to make sure nobody faces dementia alone. We provide support and information to people with dementia, their carers and families, we campaign for the rights of people with dementia and fund vital dementia research.

What you’ll do

In this role, you will be the first point of contact for our staff and volunteers using IT, providing technical support and troubleshooting assistance through the IT service desk platform. You will handle a variety of IT-related issues, ensuring that our systems run smoothly and efficiently. You will also support the wider IT team to implement new systems and technical projects. This is a great opportunity to join an experienced in-house IT team. In the role you will increase your working knowledge of Windows PC support, Windows Server, IT Networking, Applications Support and Cyber-Security. This role is office based in either the Edinburgh or Glasgow office although some occasional travel may be required across Scotland to provide support in.

What you’ll have

The successful candidate will have excellent communication skills, be passionate about technology and be eager to help others. You will be able to build rapport fast and deliver great customer service. You will ideally hold IT certification and have completed IT training at an HNC or equivalent level. Previous experience of working on an IT service desk would be beneficial.