ICT Technical Support Assistant

St Basils Charity Ltd; Birmingham; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Generous annual leave

Ongoing training and development

Supportive team culture

Job summary

St Basils Charity Ltd in Birmingham is seeking an ICT Technical Support Assistant to be the first point of contact for staff IT issues. You will log, prioritise and resolve service requests in line with standards, helping keep services running smoothly.

Join a supportive team within a Psychologically Informed Environment (PIE) and contribute to accurate record-keeping, delivering customer-focused support that helps colleagues work effectively and supports young people.

Qualifications

• Strong customer service experience.
• Remains calm and professional when faced with challenges.
• Works well independently and as part of a team.
• Provides excellent support that helps colleagues work effectively and deliver services to young people.

Responsibilities

• First port of call for employees with IT issues; log, prioritise and resolve requests.
• Ensure all service requests are logged and managed in line with agreed standards.
• Maintain accurate records and keep customer service at the heart of activities.

Job description

37.5 hours per week

We're looking for a passionate, keen and motivated person to join our ICT team. If you're looking for a career where every day has purpose and every success, no matter how small, can make a difference, we'd love to hear from you.

About the role

As an ICT Technical Support Assistant, you will be the first port of call for employees coming through with any IT issues. You will provide assistance and ensure all service requests are logged, prioritised and resolved in line with the agreed service standards.

Every day is different, and every day gives you the opportunity to play an important role in supporting the running of St Basils.

Working as part of a supportive multi-disciplinary team within a Psychologically Informed Environment (PIE), you'll build positive relationships with colleagues and partner organisations. You'll contribute to maintaining accurate records and ensure customer service remains at the heart of everything you do.

About you

We're looking for someone with strong customer service experience.

You’ll be someone who:

• Remains calm and professional when faced with challenges.
• Works well independently and as part of a team.
• Provides excellent support that helps colleagues work effectively and deliver services to young people

At St Basils, you’ll become part of one of the UK's leading youth homelessness organisations, helping more than 5,000 young people each year. We don't just provide accommodation; we help young people discover their strengths, realise their potential and build brighter futures.

You’ll be joining a supportive, values-driven team where your wellbeing matters, your ideas are welcomed, and you’ll have opportunities to learn, develop and progress your career.

In return, we offer:

• Generous annual leave.
• Ongoing training and professional development.
• A supportive team that celebrates success and supports one another.

If you’re looking for more than just a job and want a career where you can genuinely make a difference, we’d love to hear from you.

St Basils is committed to creating and maintaining an environment for young people, colleagues, volunteers and partners that is free from discrimination, harassment and victimisation, where diversity is valued, equity is promoted and everyone is treated with dignity, fairness and respect.

We welcome applications from people of all backgrounds, identities and lived experiences and are committed to making reasonable adjustments throughout the recruitment process and during employment where required.

We are committed to building a workforce that reflects the diversity of the communities we serve and particularly welcome applications from groups that are currently under-represented within our workforce, including people with disabilities, care-experienced people, people with lived experience of homelessness, and people from ethnically diverse backgrounds.

All appointments will be made on merit, based on the skills, experience and behaviours required for the role. Where appropriate, we use inclusive recruitment practices designed to reduce bias and provide all applicants with an equal opportunity to demonstrate their suitability for the role.

The Charity

St Basils is the largest organisation in the West Midlands working exclusively with young people aged 16–25 who are homeless or at risk of homelessness.

Every year, we support more than 4,000 young people across Birmingham, Sandwell, Solihull, Warwickshire, Worcestershire, Wyre Forest, and Coventry.

Through our prevention, accommodation, and support services, we help young people build the stability, skills, and confidence they need to move towards independent living, education, training, and employment, breaking the cycle of homelessness and creating brighter futures.

Each year, more than 1,000 young people are supported in our 45+ accommodation schemes, including some young parents and their children.

Alongside our regional services, St Basils works nationally with young people and partners through our Youth Voice programme and our Positive Pathway Framework, helping to influence and improve services across the country.

If you are passionate about helping young people build brighter futures and want to be part of an organisation that makes a difference every day, we would love to hear from you.

St Basils is an accredited Disability Confident Leader employer, committed to employing, keeping and developing all our people. We want everyone’s recruitment journey with us to be positive and fair.

Please let us know if you need any reasonable adjustments, additional support, or accessibility assistance during the application process.

Proof of right to work in the UK will be required for all applicants in line with UK Home Office requirements before an employment offer can be confirmed.

St Basils is committed to safeguarding young people and ensuring our recruitment processes minimise potential risks. We are an official registered provider of Ofsted Supported Accommodation Services (registration number 2762394).

All successful applicants will be subject to appropriate safer recruitment checks, including an enhanced DBS check, full employment history checks and references covering the required period.

A Company Limited by Guarantee (number 3964376)
A Registered Provider – registered with the Regulator of Social Housing (number H3994)
A Charity – registered with the Charity Commission (number 1080154)
71-75 ALLCOCK STREET, BIRMINGHAM, B9 4DY
REGISTERED CHARITY IN ENGLAND & WALES