IT Service Desk Specialist — Fast, Friendly Support

DFS Group Ltd; Doncaster; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

22 days holiday

Health cash plan

Pension with company contributions

Life assurance

Sharesave scheme

Cycle to Work scheme

Electric vehicle lease

Volunteer day

Job summary

DFS Group Ltd. is seeking an IT Service Desk Analyst to be the first point of contact for technical support across the business. The role is office-based with a Monday–Friday 8am–6pm pattern and occasional weekend work.

You’ll log calls, troubleshoot hardware and software issues, reset passwords, and coordinate with specialist teams to ensure incidents are resolved promptly while keeping colleagues connected and supported.

Qualifications

• 12+ months of service desk or end-user support experience.
• Experience with user setup and Active Directory administration.
• Knowledge of Windows 11, macOS, and Chrome OS environments.
• Familiarity with ITSM tools like Jira Service Management.

Responsibilities

• Log calls, provide accurate support and resolve issues per incident standards.
• Handle hardware, software, email, password resets and mobile device issues.
• Escalate complex issues to specialist teams with clear handover.
• Keep tickets updated with concise notes through resolution.
• Work collaboratively in a dynamic, fast-paced IT support team.
• Prepare laptops, desktops and mobile devices for colleagues.
• Identify root causes and prevent recurrence of incidents.
• Maintain a high level of customer service and accountability.

Skills

Customer service mindset

Problem solving

Root cause analysis

Team collaboration

Attention to detail

Adaptability

Tools

Active Directory

Google Workspace

Windows 11

macOS

Android

Jira Service Management

Job description

DFS Group Ltd. is seeking an IT Service Desk Analyst to be the first point of contact for technical support across the business. The role is office-based with a Monday–Friday 8am–6pm pattern and occasional weekend work.

You’ll log calls, troubleshoot hardware and software issues, reset passwords, and coordinate with specialist teams to ensure incidents are resolved promptly while keeping colleagues connected and supported.