ICT Service Desk Technician

Futures Housing Group; Derby; On-site; GBP 28,000 - 38,000; Full time

Job summary

Futures Housing Group est à la recherche d'un ICT Service Desk Technician pour rejoindre son équipe dynamique. Le poste implique la gestion des demandes de support technique de diverses sources tout en s'assurant que le service est livré selon les standards ITIL. Ce rôle offre de réelles opportunités de croissance personnelle et professionnelle tout en contribuant à la vitalité des communautés locales.

Benefits

Private healthcare options

Agile working

Fantastic pension scheme

Discount schemes

Emphasis on health and well-being

Qualifications

• Expérience dans le support technique de premier à troisième niveau.
• Autonome, orienté sur les priorités, avec d'excellentes compétences en service client.
• Capacité à travailler dans un environnement dynamique exigeant.

Responsibilities

• Être le premier point de contact pour l'équipe ICT, recevoir les tickets et assurer leur enregistrement.
• Adopter une approche des meilleures pratiques pour la livraison et le support des services ICT.
• Gérer la fin à fin incidents, problèmes, support et demandes de changement.

Skills

Customer Service

1st/2nd/3rd Line Support

Technical Support

Job description

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Supporting every employee of Futures Housing Group is our amazing ICT Team, no matter what the problem is, the determination is to fix the problem and look to continually improve the service that the team offer to our internal customers.

We’re on the hunt for an ICT Service Desk Technician to complete our proactive team . We’re a progressive company there’s never a dull moment so you’ll be putting the skills gained in your career so far to great use.

You’ll demonstrate real team spirit, the desire to be hands on, be willing to attend various FHG sites, you’ll be looking for variety in a role using your skills in 1st/2nd/3rd line support, dealing with numerous ICT requests from office-based and remote staff, checking and building ICT kits, meeting room checks and other ad hoc queries whilst delivering on challenging and interesting projects.

You’ll be self-motivated, priority focussed demonstrating excellent customer service skills whilst providing support by email, phone, instant message and face-to-face demonstrating a positive attitude, motivating, and influencing others during busy periods.

A few key points from our role profile:

• Be the 1st point of contact for the ICT Team receiving tickets via email, phone, instant message and in some instances face to face, whilst making sure all information is recorded in the Service Desk system.
• Adopt a best practice approach to ICT Service Delivery and Support, working in accordance with appropriate standards such as ITIL and ISO20000.
• Provide support services internally to the ICT team, including but not limited to; technical input/support; data preparation; ICT procurement; liaising with third party suppliers; maintaining supplier records; provision of management information/reports, documentation and all aspects relating to assisting the team in the development, delivery and support of the Group’s ICT systems.
• End to end management of incidents, problems, support, and change requests, with escalation to internal 1st/2nd line support and/or external suppliers where required.

What we’ll do for you

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, mileage, agile working, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being.

You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

We’ve a flexible workspace so you’ll have great technology and great people around you.

To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.