ICT Service Desk Analyst - Flexible Hours + Remote Options

Karbon Homes; North East; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

26 days annual leave

Birthday leave

Occupational pension

Health cash plan

Flexible benefits pot

Funding for qualifications

Job summary

Karbon Homes is seeking an ICT Service Desk Analyst to deliver first line ICT operational support across all sites, including configuring equipment and managing user profiles. You will advise on ICT solutions and respond to initial service desk incidents as a positive member of the ICT team.

The role is predominantly based at our Stanley office with occasional travel to other Karbon offices. Working from home is available depending on business need, and a 4-day week totals 37 hours, 08:00–18:00.

Qualifications

• A strong record of demonstrable achievement in service delivery of customer focused ICT support services.
• Comprehensive working knowledge of the ICT systems used within the group.
• Understanding of ICT and Data Protection governance practices and issues.
• Relevant ICT qualification, or equivalent work experience.
• Experience of collaborating and working as part of an effective team.
• Strong Communication Skills (Translating of Colleague Requirements)

Responsibilities

• Deliver first line ICT operational support at all sites.
• Manage user profiles and supply/configure equipment.
• Offer advice on ICT solution use and act as first line support to incidents.
• Be a positive member of the ICT team delivering high service levels.

Skills

Service delivery

ICT support

Team collaboration

Communication skills

Data protection governance

ICT qualification or experience

Education

ICT qualification

Job description

Karbon Homes is seeking an ICT Service Desk Analyst to deliver first line ICT operational support across all sites, including configuring equipment and managing user profiles. You will advise on ICT solutions and respond to initial service desk incidents as a positive member of the ICT team.

The role is predominantly based at our Stanley office with occasional travel to other Karbon offices. Working from home is available depending on business need, and a 4-day week totals 37 hours, 08:00–18:00.