ICT Service Desk Analyst

Karbon Homes; North East; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

26 days annual leave

Birthday leave

Occupational pension

Health cash plan

Flexible benefits pot

Funding for qualifications

Job summary

Karbon Homes is seeking an ICT Service Desk Analyst to deliver first line ICT operational support across all sites, including configuring equipment and managing user profiles. You will advise on ICT solutions and respond to initial service desk incidents as a positive member of the ICT team.

The role is predominantly based at our Stanley office with occasional travel to other Karbon offices. Working from home is available depending on business need, and a 4-day week totals 37 hours, 08:00–18:00.

Qualifications

• A strong record of demonstrable achievement in service delivery of customer focused ICT support services.
• Comprehensive working knowledge of the ICT systems used within the group.
• Understanding of ICT and Data Protection governance practices and issues.
• Relevant ICT qualification, or equivalent work experience.
• Experience of collaborating and working as part of an effective team.
• Strong Communication Skills (Translating of Colleague Requirements)

Responsibilities

• Deliver first line ICT operational support at all sites.
• Manage user profiles and supply/configure equipment.
• Offer advice on ICT solution use and act as first line support to incidents.
• Be a positive member of the ICT team delivering high service levels.

Skills

Service delivery

ICT support

Team collaboration

Communication skills

Data protection governance

ICT qualification or experience

Education

ICT qualification

Job description

Come and make a difference at Karbon as an ICT Service Desk Analyst

We're looking to appoint a suitably qualified and experienced individual for the role of ICT Service Desk Analyst in the ICT & DT System Operations Team.

About The Role

The successful applicant will be accountable for delivering first line ICT operational support at all sites. They will perform documented ICT processes including supply and configuration of equipment, managing user profiles, offering advice on ICT solution use and act as a first line support to initial service desk incidents. They will act as positive members of the ICT team, providing the highest possible standard of service to customers.

About You

• A strong record of demonstrable achievement in service delivery of customer focused ICT support services
• Comprehensive working knowledge of the ICT systems used within the group
• Understanding of ICT and Data Protection governance practices and issues
• Relevant ICT qualification, or equivalent work experience
• Experience of collaborating and working as part of an effective team
• Strong Communication Skills (Translating of Colleague Requirements)

Working With Us

The successful candidate will work in our ICT & DT Service Delivery team led by the ICT Service Desk Team Leader: Liam Steele. If you require further information about the role, please contact: [e-mail] on 0191 223 8305

Key Details

• ICT Service Desk Analyst - permanent role
• Salary is £29,172 per annum
• Location: Predominantly office based at our Stanley office and attendance at other Karbon offices will be required. Working from home is available depending on business need.
• Regular travel will be required
• 37 hours over a 4 day working week, working 08:00 - 18:00 each working day with options for flexible working whilst ensuring the Service Desk Operating hours (08:00 - 18:00 Mon - Fri) are covered amongst the team. Your day off will rotate from week to week over a 5 week cycle.

We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they're applying for.

The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.

Why Join Us

We offer a generous benefits package to support your wellbeing and development, including:

• 26 days annual leave (rising to 31 after 3 years)
• Birthday leave
• Occupational pension
• Health cash plan
• Flexible benefits pot
• Access to funding for qualifications, conferences, and learning events

Key Dates

Closing date for applications

Wednesday 30 September 2026

Interview date

TBC

We're Inclusive

We're proud to be an inclusive employer. We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you'll be guaranteed an interview.

Need a reasonable adjustment to apply? Contact us at [e-mail]