Remote IT Service Desk Analyst – KPI Driven Support

Circle Health Group; Glasgow; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Private healthcare

Family discounts

Life insurance

Wellbeing resources

Job summary

Circle Health Group is seeking an IT Service Desk Analyst to join their team. Fully remote with occasional travel, 37.5 hours per week. Base salary £24,947 per year plus a monthly bonus of 15% based on KPIs.

You will support a large user base with Windows 10/11, Microsoft 365, and Active Directory, and use ITSM tools such as ServiceNow and Freshdesk. The role emphasizes customer service and KPI delivery. Applicants should have at least three years' experience, be self-motivated, organized, and

Qualifications

• Minimum 3 years’ IT service desk experience in a large organisation.

Responsibilities

• Respond to end-user incidents and service requests within defined SLAs.

Skills

Windows 10/11

Microsoft 365

Active Directory

Network troubleshooting

Customer service

ITSM tools

ServiceNow

Freshdesk

Data confidentiality

Ticket prioritisation

Tools

ServiceNow

Freshdesk

Job description

Circle Health Group is seeking an IT Service Desk Analyst to join their team. Fully remote with occasional travel, 37.5 hours per week. Base salary £24,947 per year plus a monthly bonus of 15% based on KPIs.

You will support a large user base with Windows 10/11, Microsoft 365, and Active Directory, and use ITSM tools such as ServiceNow and Freshdesk. The role emphasizes customer service and KPI delivery. Applicants should have at least three years' experience, be self-motivated, organized, and