Ict Service Desk Analyst

Civic Recruitment Limited; England; In loco; GBP 16.000 - 20.000; Tempo pieno

Descrizione del lavoro

Civic Recruitment Limited is seeking an ICT Service Desk Analyst for a 2-month contract with a Local Authority. You will deliver first-line and desktop support to council users within the Technology Hub, resolving a wide range of IT issues and ensuring high levels of service.

Role requires strong customer service, solid technical knowledge of hardware, software and networking, and the ability to work well in a team to meet project deadlines. On-site work at Shropshire with bi-weekly pay.

Competenze

• Proven experience providing first-line IT support.
• Strong diagnostic skills for hardware, software and networking issues.
• Experience logging and tracking service desk tickets.
• Excellent organizational and problem-solving abilities.

Mansioni

• Provide first-line IT support to Council users.
• Diagnose and resolve hardware, software and system issues.
• Log, track and update service desk tickets.
• Troubleshoot desktops, laptops and peripherals.
• Support users with Microsoft applications and business systems.
• Configure, deploy and maintain IT equipment.
• Escalate complex incidents where appropriate.
• Assist with planned technology projects and upgrades.
• Support reactive technology works and incident resolution.
• Maintain accurate documentation and support records.
• Deliver excellent customer service to internal users.
• Work collaboratively within the Technology Hub team.

Conoscenze

Customer service

Communication skills

Hardware & software understanding

Networking basics

Ticketing systems

Problem solving

Teamwork

Descrizione del lavoro

2 Months Contract with a Local Authority

Job Purpose

As an ICT Service Desk Analyst, you will provide first-line and desktop support services across the Council, resolving day-to-day IT issues and supporting users across a wide range of technology platforms within the Council's Technology Hub.

Key Duties/Accountabilities

• Provide first-line IT support to Council users.
• Diagnose and resolve hardware, software and system issues.
• Log, track and update service desk tickets.
• Troubleshoot desktop, laptop and peripheral device issues.
• Support users with Microsoft applications and business systems.
• Configure, deploy and maintain IT equipment.
• Escalate complex incidents where appropriate.
• Assist with planned technology projects and upgrades.
• Support reactive technology works and incident resolution.
• Maintain accurate documentation and support records.
• Deliver excellent customer service to internal users.
• Work collaboratively within the Technology Hub team.

Essential Experience Required

• Strong customer service and communication skills.
• Understanding of hardware, software and networking issues.
• Experience managing support tickets and incidents.
• Ability to diagnose and resolve technical issues independently.
• Strong organisational and problem-solving skills.
• Ability to work effectively within a team environment.

Additional Information to Note

• Monday to Friday -09:00 - 17:30.
• Shirehall, Shropshire.
• No Driving Licence Required.
• Technology Hub Team Environment.
• We work on bi-weekly payment schedule.