ICT Senior Analyst

Berry Recruitment; Lyndhurst; Hybrid; GBP 40,000 - 43,000; Full time

Benefits offered by this job

27 days annual leave

Local Government Pension Scheme

Employee Assistance Programme

Flexible hybrid working

Employee discounts

Cycle to Work Scheme

Job summary

New Forest District Council is seeking a technically skilled professional to lead administration and optimisation of revenues and benefits systems. The role collaborates with suppliers and internal teams to ensure reliable, efficient solutions aligned with business needs.

You will perform end-to-end testing, data migration support, and drive improvements across cloud and on-premises environments, with stakeholder engagement at all levels. Hybrid working and a clear progression path are offered.

Qualifications

• Strong experience in application delivery, technical support and service improvement.
• Experience with Microsoft 365 technologies, including Teams, SharePoint and Power Platform.
• Experience developing and supporting low-code solutions using Power Apps, Power Automate and Dataverse.
• Experience supporting both cloud-based and on-premises business applications.
• Knowledge of server administration, troubleshooting, maintenance and performance monitoring.
• Experience working within hybrid infrastructure environments.
• A strong understanding of system integrations, data management and connectivity.
• Experience leading technical work streams or projects.
• The ability to communicate effectively with stakeholders at all levels.
• Knowledge of ITIL, service management principles and Agile methodologies.
• Excellent problem-solving skills and attention to detail.
• A genuine interest in continuous learning and improving technology and services.

Responsibilities

• We act as the technical lead for the revenues and benefits systems, taking responsibility for administration, configuration and ongoing optimisation.
• We work closely with suppliers, project teams and internal stakeholders to ensure systems are reliable, effective and aligned with business requirements.
• We carry out application administration, configuration and optimisation.
• We undertake end-to-end testing, system assurance and quality improvement.
• We support data migration, integration and validation activities.
• We manage supplier relationships and provide technical liaison.
• We support digital transformation and business improvement projects.
• We identify opportunities to simplify processes, reduce risk and improve services.
• We work with project managers, analysts and stakeholders to deliver successful change.
• We troubleshoot and resolve complex technical issues across interconnected systems.

Skills

Application delivery

Technical support

Service improvement

Stakeholder communication

ITIL

Agile methodologies

Hybrid infrastructure

System integrations

Data management

Leadership of work streams

Tools

Microsoft 365

SharePoint

Power Platform

Power Apps

Power Automate

Dataverse

Job description

Salary: £40,174 - 43,236 per year

Requirements:

• Strong experience in application delivery, technical support and service improvement.
• Experience with NEC solutions is desirable but not essential.
• Experience with Microsoft 365 technologies, including Teams, SharePoint and Power Platform.
• Experience developing and supporting low-code solutions using Power Apps, Power Automate and Dataverse.
• Experience supporting both cloud-based and on-premises business applications.
• Knowledge of server administration, troubleshooting, maintenance and performance monitoring.
• Experience working within hybrid infrastructure environments.
• A strong understanding of system integrations, data management and connectivity.
• Experience leading technical work streams or projects.
• The ability to communicate effectively with stakeholders at all levels.
• Knowledge of ITIL, service management principles and Agile methodologies.
• Excellent problem-solving skills and attention to detail.
• A genuine interest in continuous learning and improving technology and services.

Responsibilities:

• We act as the technical lead for the revenues and benefits systems, taking responsibility for administration, configuration and ongoing optimisation.
• We work closely with suppliers, project teams and internal stakeholders to ensure systems are reliable, effective and aligned with business requirements.
• We carry out application administration, configuration and optimisation.
• We undertake end-to-end testing, system assurance and quality improvement.
• We support data migration, integration and validation activities.
• We manage supplier relationships and provide technical liaison.
• We support digital transformation and business improvement projects.
• We identify opportunities to simplify processes, reduce risk and improve services.
• We work with project managers, analysts and stakeholders to deliver successful change.
• We troubleshoot and resolve complex technical issues across interconnected systems.

Technologies:

• Cloud
• Support
• ITIL
• Microsoft 365
• SharePoint
• Office 365
• ICT
• LESS

More:

We are New Forest District Council, undertaking an ambitious Digital Transformation Programme focused on improving services, enhancing customer experiences and creating more efficient and sustainable ways of working. This is a hybrid, full-time role with a salary of £40,174 - £43,236 per annum, with progression up to £44,472 for exceptional performance.

• 27 days annual leave plus bank holidays
• membership of the Local Government Pension Scheme including AVC options
• an Employee Assistance Programme with 24/7 legal, financial and well being support
• flexible hybrid working arrangements
• employee discounts at major retailers, supermarkets and restaurants
• a Cycle to Work Scheme with savings of up to 40% on bikes and accessories

This is an opportunity to work on meaningful digital transformation projects within local government.

last updated 36 week of 2026