ICT Primary Care Remote Support Officer

jobs24.co.uk; Ashton-under-Lyne; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Flexible working

NHS Pension Scheme

Free eye tests and health checks

Gym discount

Free bicycle loan scheme

Job summary

Tameside and Glossop Integrated Care NHS Foundation Trust is seeking an ICT Primary Care Remote Support Officer to provide first-line and remote ICT support from the hospital site and via remote tools. The role supports integrated care services with a focus on incident and request handling, under ITIL guidance.

You will work Monday to Friday on a rota within 7:30–18:00, supporting a wide range of users and central systems, and contributing to a patient-centered ICT service.

Qualifications

• Excellent verbal and written communication skills.
• Broad understanding of PCs and related hardware.
• Familiarity with ITIL-based incident and service request handling.

Responsibilities

• Log incidents and service requests and manage them through to resolution using ITIL practices.
• Maintain incident and service request records, monitor issues across systems.
• Resolve basic incidents at first point of contact and escalate when needed.
• Escalate calls to second/third line support as appropriate.

Skills

Communication skills

PC hardware knowledge

First line support

ITIL knowledge

Tools

ITIL service management tools

Remote support software

Job description

ICT Primary Care Remote Support OfficerBand 437.5 hours per week

Acting as the hub for all ICT related queries, incidents, and requests, the remote support team are a focal point for ICT support and delivery service. ICT Remote Support Officers are responsible for ensuring all incidents, requests, and communications are recorded and managed effectively. Through a structured development and training programme, provide first line and remote support for computer users and central computer systems with the aid of ICT service management tools and network support software. This role is vital in ensuring that excellent management of incidents support the Trust vision in maintaining that patients are at the heart of everything we do., You will be based at the Tameside General Hospital site providing first-line and remote support to the users of the Integrated Care Organisation and its partners. The role involves the following activities:

• Logging, monitoring and escalating of incidents & service requests through to resolution; using technical knowledge, skills and experience based on ITIL best practice.
• Maintaining Incident and Service Requests, logging, monitoring and diagnosing ICT issues for all organisational systems.
• Resolving basic incidents and service requests at first point of contact.
• Escalating calls, when required, to second and third line support as appropriate.

We are seeking a reliable, energetic individual to provide an efficient and effective service as an ICT Remote Support Officer. The successful candidate must have excellent verbal and written communication skills with a broad understanding of PCs and related hardware.

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

This role is a full time, permanent position, working Monday-Friday on a shift rota within the hours of 7.30-6.00pm., We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

• Compassion
• Accountability
• Respect
• Excellence

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population. We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people. Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.