Rotational Clerical Officer

Tameside and Glossop Integrated Care NHS FT; Hyde; On-site; GBP 19,000 - 24,000; Part time

Benefits offered by this job

Flexible working

27–33 days annual leave + bank holiday

NHS Pension Scheme

Free eye tests and health checks

Gym discount

Free bicycle loan scheme

Salary sacrifice car scheme

Job summary

Tameside and Glossop Integrated Care NHS Foundation Trust is seeking a Rotational Clerical Officer to provide relief clerical support across community clinics. The role requires handling first-point-of-contact duties and delivering a full range of clerical tasks across multiple sites from Glossop to Hyde and Ashton.

The post involves working 8:00am–8:00pm, Monday to Saturday, across localities with travel between sites essential; team-based environment with professional reception duties and

Qualifications

• Administration experience is essential.
• First point of contact for community service users; deal professionally with inquiries.
• Provide full clerical support to Health Care Professional teams.

Responsibilities

• Provide relief cover across all locality sites.
• Deal with general public in person, by phone or email.
• Undertake full range of clerical tasks in community clinics.

Skills

Administration

Customer service

Reception

Teamwork

Job description

Band 2 - 30.0 hours - Permanent post We are currently looking for an enthusiastic individual to join our Community Administration service to provide relief cover throughout Tameside and Glossop. This post will work across all of the localities providing full clerical support to Health Care Professional teams that are based within the community clinics.

Band 2 - 30.0 hours - Permanent post We are currently looking for an enthusiastic individual to join our Community Administration service to provide relief cover throughout Tameside and Glossop. This post will work across all of the localities providing full clerical support to Health Care Professional teams that are based within the community clinics.

Working as part of a team, the post holder will act as the first point of contact for all community service users therefore the post holder must have the ability to deal with the general public and have a positive approach to customer care. Administration experience is essential as you will be expected to undertake a full range of clerical tasks.

Community clinics currently operate between the hours of 8.00am and 8.00pm, Monday to Saturday. As a Rotational Clerical Officer, you will be required to cover all clinic sites dependent on service requirements. The footprint ranges from Glossop to Hyde to Ashton to Denton & Droylsden therefore being able to travel is essential.

*****This role will be working within the Community Administration service for Tameside and Glossop Integrated Care Organisation. The Community Administration service covers 14 sites across the Tameside & Glossop boroughs, which provide community services to local patients.’ *****

The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

To provide a welcoming and professional first impression for our patients/Healthcare Professionals on arrival at community clinic reception desks, whether this be front facing or via telephone, to ensure they receive an excellent customer service experience.

The post holder will be the first point of contact for all community service users therefore you must be able to deal professionally with a range of enquiries, in person, by phone or by email in an efficient, polite and courteous manner.

The post holder will be expected to provide full clerical support to the Health Care Professional teams based in community settings.

Working within localities, you will be expected to work as part of a team but also without direct supervision to ensure the smooth running of the clinics. The post holder will be expected to provide administrative cover across all locality sites.

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.

Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

• Compassion
• Accountability
• Respect
• Excellence

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

• Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

For further details / informal visits contact: Name: Nina Buckley Job title: Locality Administrator Email address: [e-mail] Telephone number: 07730619298