ICT Operations Analyst

Coventry City Council; Coventry; On-site; GBP 32,000 - 42,000; Full time

Job summary

Coventry City Council’s ICT & Digital service is seeking an ICT Operations Analyst to help ensure our ICT services are governed, secure and continually improving. You will use analytical and organisational skills to support service delivery, manage priorities and maintain data integrity in compliance with data protection requirements.

You will work collaboratively with colleagues, customers and stakeholders at all levels to identify opportunities to enhance processes and service quality and to

Qualifications

• Experience supporting ICT governance and service improvement.
• Knowledge of data protection requirements.
• Ability to analyse information and manage priorities.

Responsibilities

• Support governance and service improvement initiatives.
• Ensure data integrity and compliance.
• Collaborate with colleagues and stakeholders at all levels.

Skills

Analytical skills

Organised

Communication skills

Influencing skills

Stakeholder management

Data governance

Job description

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

Coventry City Council’s ICT & Digital service is a busy, vibrant and innovative service responsible for delivering key enabling and transformational services for the wider organisation, city and external partners.

In a nutshell we provide the organisation with the digital technology, be that laptops or systems, to enable people to do their jobs in a modern and efficient way. We support over 5500 corporate users and their PC’s, roughly 400 servers (the machines that run our corporate systems), roughly 300 systems and all the relevant infrastructure components that make all the above work and remain secure. In addition to this we offer ICT support services to a significant number of school staff.

Our work spreads beyond the Council and to the wider City and region through our Digital Coventry strategy. This is a strategy which looks outside of the organisation and to how Digital technology and innovation promotes Coventry as a place to live, learn, work, innovate and do business. This strategy is directly linked with the Council Plan and supports many of the vision statements aligned with “Globally connected”, “Locally committed” and “Delivering our priorities”.

If you think Digital and local government might be a bit “old school”, think again. Innovation is at the heart of everything we do and, as a service, we are currently working on programmes of activity which include 5G, Artificial Intelligence, Augmented Reality, Virtual Reality, ChatBots, Process Automation, Connected Autonomous Vehicles…..the list goes on.

We are part of the national LocalGov Digital movement that has the aim to aid the delivery of better, cheaper local services by councils across the country, through the re-design of services around the capabilities the internet and digital technology provide.

What is the job role?

We're looking for ICT Operations Analyst to join our digital services team and help ensure our ICT services are effectively governed, secure and continually improving.

You’ll use your analytical and organisational skills to support service delivery, manage priorities, maintain data integrity and ensure compliance with data protection requirements. You’ll work collaboratively with colleagues, customers and stakeholders, building strong relationships and identifying opportunities to improve the way we deliver our services.

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

Who are we looking for?

We're looking for proactive, organised and analytical ICT professional who can work confidently across governance, service improvement, projects and day-to-day operations.

You’ll be someone who can analyse information, manage competing priorities and identify opportunities to improve processes and service quality. With strong communication and influencing skills, you’ll be comfortable working with colleagues, customers, suppliers and stakeholders at all levels.

You’ll also bring a good understanding of ICT governance, compliance and industry standards, alongside the ability to manage financial and administrative process and make sound, accountable decisions.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you’ll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

The following content displays a map of the jobs location - One Friargate, Station Square, Coventry