Digital Business Analyst

Coventry City Council; Coventry; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Guaranteed Interview Scheme

Job summary

Coventry City Council’s Digital Services team seeks an experienced Business Analyst to bridge our services and digital team, reviewing processes and systems, and identifying opportunities for improvement to deliver efficient, customer-focused solutions.

You will work with stakeholders across departments, develop proposals, and design process and system models while ensuring alignment with the Council’s objectives and regulatory obligations. The role is hybrid with two onsite days per week.

Qualifications

• Experience delivering digital processes and systems.
• Diploma or equivalent in business analysis is required.
• Ability to gather requirements and model processes and systems.

Responsibilities

• Bridge between Council services and the Digital Team, reviewing processes and systems.
• Identify opportunities for improvement and support delivery of customer-focused solutions.
• Develop proposals and process and system design models aligned with strategic objectives.

Skills

Communication skills

Problem solving

Stakeholder engagement

Analytical thinking

Education

British Computer Society International Diploma in Business Analysis

Job description

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

Coventry City Council’s Digital Services team is responsible for delivering key enabling and transformational services for the wider organisation, city and external partners. We support the day-to-day operation of the Council whilst also innovating and enabling the organisational transformation that is required.

Our Technology teams ensure that our core technology offering meets the needs of the organisation whilst planning and innovating our technology road map to keep the Council and wider city fit for the future.

Our Digital Delivery teams comprise customer and change functions that ensure we continually understand the overall organisational and wider City’s demands for digital, change and innovation and manage this delivery to our end users.

What is the job role?

This role supports the delivery of our Technology Enabled Change programme, which is an opportunity for us the change the way we work together and use technology to enhance and accelerate service delivery.

Working in a team of five Digital Business Analysts, this is a key role to the delivery of effective digital change. You will be the bridge between Council services and the Digital Team, reviewing and analysing processes and systems, identifying opportunities for improvement and supporting the delivery of efficient, customer-focussed solutions.

This involves working closely with stakeholders and technical teams across all departments, exploring options, understanding and gathering requirements, developing proposals and process and system design models, whilst ensuring that projects align with the Council’s strategic objectives and regulatory obligations.

This is a hybrid role, typically 2 days a week onsite.

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

Who are we looking for?

We are looking for an experienced Business Analyst with a passion for technology and innovation, with excellent communication skills, who solves problems with curiosity, creativity and an openness to ideas.

You understand the importance of designing services around the needs of those who use them and have delivered effective digital processes and systems that have added value.

You will hold the British Computer Society International Diploma in Business Analysis, or equivalent practitioner level qualification in business analysis.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

Interviews will be held onsite at our offices in Coventry on 1 October 2026.

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

The following content displays a map of the jobs location - One Friargate, Station Square, Coventry