ICT Manager

Norfolk and Waveney Mind; Norwich; Hybrid; GBP 36,000 - 44,000; Full time

Job summary

Norfolk and Waveney Mind is seeking an ICT Manager to lead the organisation's technology services, ensuring staff, volunteers and service users have reliable, secure and innovative digital solutions that support our mission to improve mental health and wellbeing across communities.

You will manage the ICT team, oversee high-quality technical support, collaborate with external suppliers, drive digital innovation and ensure cyber security, governance, and information management across locations.

Responsibilities

• Lead the development, implementation and ongoing management of Norfolk and Waveney Mind's ICT infrastructure, systems and services.
• Manage, mentor and develop the ICT Service Team, ensuring a high standard of service delivery.
• Ensure organisational ICT systems remain secure, compliant and resilient, including backups, password management, cyber security.
• Act as the primary point of contact with external ICT suppliers, contractors and partner organisations.
• Identify opportunities to improve organisational efficiency through technology and digital solutions.
• Oversee the procurement, maintenance and lifecycle management of ICT hardware and software.
• Maintain accurate ICT asset registers, inventories and associated records.
• Support staff, volunteers and service users in the effective and safe use of ICT systems.
• Assist with GDPR compliance, Data Subject Access Requests (DSARs) and wider information governance requirements.
• Contribute to the development and implementation of the organisation's IT and Information Management Strategy.
• Manage designated ICT budgets and ensure value for money across technology services.
• Support the management of building-based ICT infrastructure and services across multiple locations.

Job description

NWM/759

Working hours: Full Time 37.5 hours per week Monday - Friday 9AM - 5PM

Salary: £39,627 per annum

**Due to the nature of the role, a valid driver's license and access to a vehicle are essential. Business insurance is also required. Mileage is reimbursed at 55p per mile for cars, after deducting the mileage between your home and work base.

Are you an experienced ICT professional looking for an opportunity to make a meaningful difference? Norfolk and Waveney Mind is seeking an ICT Manager to lead and develop our technology services, ensuring our staff, volunteers and service users have reliable, secure and innovative digital solutions that support our mission to improve mental health and wellbeing across our communities.

As the ICT Manager, you will be the organisation's lead specialist for ICT services, working closely with the Head of Digital to ensure our systems, infrastructure and technology services are secure, resilient and fit for the future.

You will manage and support the ICT team, oversee the delivery of high-quality technical support, and work collaboratively with external suppliers and partner organisations. You will play a key role in driving digital innovation, maintaining cyber security, supporting information governance requirements and ensuring technology enables the delivery of our services.

Responsibilities

• Lead the development, implementation and ongoing management of Norfolk and Waveney Mind's ICT infrastructure, systems and services.
• Manage, mentor and develop the ICT Service Team, ensuring a high standard of service delivery.
• Ensure organisational ICT systems remain secure, compliant and resilient, including backups, password management, cyber security.
• Act as the primary point of contact with external ICT suppliers, contractors and partner organisations.
• Identify opportunities to improve organisational efficiency through technology and digital solutions.
• Oversee the procurement, maintenance and lifecycle management of ICT hardware and software.
• Maintain accurate ICT asset registers, inventories and associated records.
• Support staff, volunteers and service users in the effective and safe use of ICT systems.
• Assist with GDPR compliance, Data Subject Access Requests (DSARs) and wider information governance requirements.
• Contribute to the development and implementation of the organisation's IT and Information Management Strategy.
• Manage designated ICT budgets and ensure value for money across technology services.
• Support the management of building-based ICT infrastructure and services across multiple locations.

We are looking for an experienced ICT professional who combines strong technical knowledge with excellent leadership and communications skills.

Requirements

We are looking for candidates who have the following:

• A full UK driving licence and willingness to travel between sites.

Interview dates

22nd & 23rd October, interviews will take place at Sale road NR7

We welcome applications from people from all ethnicities, genders, sexual orientations, socio-economic classes, religions and disabilities. We also value and actively encourage applications from those with lived experience of mental health, recognising that your personal journey can bring unique insight and empathy that helps others feel heard, supported, and valued. At Norfolk and Waveney Mind, we are committed to fostering a diverse and inclusive environment where everyone passionate about mental health feels respected, valued, and supported.