Access and Inclusion Service Manager

Norfolk and Waveney Mind; Norwich; On-site; GBP 33,000 - 35,000; Full time

Job summary

Norfolk and Waveney Mind is seeking an experienced Access and Inclusion Manager to lead the development and delivery of our Access and Inclusion Team across Norfolk and Waveney. This role focuses on engaging seldom-heard communities, strengthening partnerships with local authorities and VCSE groups, and ensuring our services are inclusive, equitable and responsive to local needs.

The role also includes measuring impact with dashboards and reporting to support continuous service improvement

Qualifications

• Significant experience in mental health, wellbeing, health, social care or voluntary sector services.
• Proven leadership and team management experience.
• Experience developing services for underrepresented communities.
• Strong partnership working across organisations and sectors.

Responsibilities

• Lead a county-wide Access and Inclusion team across North, South, East, West and central Norfolk and Waveney.
• Drive initiatives to improve access to NHS Talking Therapies for underrepresented groups.
• Engage with community stakeholders and build trusted relationships with communities.

Skills

Leadership experience

Community engagement

Data-driven decision making

Partnership development

Education

NVQ Level 5 in Health and Social Care or equivalent

Job description

Reference: NWM/745

Working Hours: Monday to Friday, with occasional weekend working as required to support service delivery

Starting Salary: £33,199 per annum, rising to £35,444 after probation

Location: Based at Sale Road, Norwich (NR7), with travel required across Norfolk and Waveney, including Norwich, North, South, East and West localities.

• Due to the nature of the role, a valid driver’s license and access to a vehicle are essential. Business insurance is also required. Mileage is reimbursed at 45p per mile for cars, after deducting the mileage between your home and work base.

Help us make mental health support accessible to everyone

Norfolk and Waveney Mind is seeking an experienced and passionate Access and Inclusion Manager to lead the development and delivery of our Access and Inclusion Team.

This is an exciting opportunity to make a real difference by reducing health inequalities and improving access to mental health support for people and communities who are currently underrepresented in services.

Working across Norfolk and Waveney, you will lead the Access and Inclusion specialist team which focuses on engaging with seldom-heard communities, people with protected characteristics, and inclusion health groups. You will play a key role in understanding barriers to access, building trusted relationships within communities, and ensuring our services are inclusive, equitable and responsive to local needs.

About The Role

As the Access and Inclusion Manager you will provide leadership to a county-wide team of Access and Inclusion Specialists operating across North, South, East, West and central Norfolk and Waveney

You Will

• Lead initiatives that improve access to NHS Talking Therapies for underrepresented groups.
• Work closely with community leaders, partner organisations, local authorities and VCSE organisations.
• Help shape services that reflect the diverse needs of local communities.
• Use data and insight to identify disparities in access and recovery outcomes.
• Oversee the development of inclusion dashboards and reporting mechanisms.
• Build strong partnerships across the mental health, health, social care and voluntary sectors.
• Champion trauma-informed and psychologically informed approaches.

The Role Will Focus On Supporting Communities Including

• Ethnic minority communities
• Older adults aged 65+
• Parents and people in the perinatal period
• Carers
• Neurodivergent individuals
• People living with long-term health conditions
• Inclusion health groups and communities experiencing health inequalities

Essential Experience

• Significant experience of working within mental health, wellbeing, health, social care or voluntary sector services.
• Proven experience of leading and managing teams.
• Experience developing services for underrepresented or seldom-heard communities.
• Strong partnership working experience across multiple organisations and sectors.
• Experience of engaging with community stakeholders and building effective relationships.
• Knowledge of recovery-focused approaches within mental health services.
• Experience of working within multi-agency environments.
• Strong understanding of Equality, Diversity and Inclusion principles.
• Excellent communication, presentation and influencing skills.
• Experience using data and performance information to drive service improvements.

Desirable

• NVQ Level 5 in Health and Social Care or equivalent qualification.
• Knowledge of NHS Talking Therapies services.
• Understanding of psychologically informed environments (PIE) and trauma-informed practice.
• Experience within the charity or third sector.

Please refer to the job description for more information JD Access and Inclusion Service Manager.pdf

Please note: The link to the job description (JD) may not work for all users due to system access restrictions. If you experience any issues accessing the JD, please contact the People and Culture Team: [email protected]

Should you want to have a chat about the role before applying, please contact the Head of Service - [email protected]

Closing date: Monday 31st August

We may close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

We welcome applications from people from all ethnicities, genders, sexual orientations, socio-economic classes, religions and disabilities. We also value and actively encourage applications from those with lived experience of mental health, recognising that your personal journey can bring unique insight and empathy that helps others feel heard, supported, and valued. At Norfolk and Waveney Mind, we are committed to fostering a diverse and inclusive environment where everyone passionate about mental health feels respected, valued, and supported.

Norfolk and Waveney Mind is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Employment is subject to a satisfactory DBS check as well as other safeguarding checks.