ICT Support Team Manager at Dorset & Wiltshire Fire and Rescue Service

Dorset Council UK; Dorchester; Hybrid; GBP 46,000 - 49,000; Full time

Benefits offered by this job

Broadband Allowance

Best Endeavours Allowance (3% ofsalary

Job summary

Dorset Council UK is seeking an experienced ICT Support Team Manager to lead the ICT Support Team in Dorchester. The role delivers the team’s work programme, responds to fault notifications promptly, and ensures critical equipment remains available for operational and emergency functions.

You will identify training needs, support procurements within budget, and collaborate on internal projects. The position offers a permanent, full‑time contract with flexible working, including some remote work.

Qualifications

• Demonstrated management experience in ICT or similar field.
• Excellent written and verbal communication skills.
• Ability to prioritise work and adapt to changing priorities.

Responsibilities

• Lead the ICT Support Team and deliver the team’s work programme; respond to fault notifications promptly to ensure critical equipment remains available for operations and emergencies.
• Identify staff training and development needs and implement them as part of a skills upkeep strategy.
• Support procurement activities to ensure compliant, budget-aligned equipment replacements and service improvements.

Skills

Management experience

Excellent communication

Prioritisation under pressure

Job description

Job title: ICT Support Team Manager

Grade: G

Salary: £45,529 - £48,737 per annum (rising by annual increments to £48,737) More information on salaries and progression can be found on our pay and policies page.

Allowance: Broadband Allowance & Best Endeavours Allowance (3% of salary)

Hours: Full Time - 37 hours per week

Location: Dorchester Support Offices, Poundbury - There will be a requirement to attend your centre of duty location approximately 4 days a week for key activities and meetings. When you are not working from your centre of duty location there will be the flexibility to work from home / DWFRS Stations / Support Offices, and we will welcome a conversation with the successful candidate on what type of flexible working arrangement will work best for you.

Appointment Type: Permanent

Closing and Interview date: The closing date for applications is 22 November 2026 (midnight). We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment. It is intended that interviews will take place on 3 December 2026. Should you be shortlisted for interview, further details regarding the interview format / location will be provided before the interview date.

This is a fantastic opportunity to join Dorset & Wiltshire Fire and Rescue Service, an organisation that is passionate about changing and saving lives. Our corporate staff are absolutely vital in helping to make our communities safer and healthier. Without them, we couldn’t do it.

We offer a wide range of employee benefits and strive to ensure that staff are valued and rewarded. For example, we offer a flexi time scheme, Local Government Pension Scheme, a generous annual leave allowance, a variety of family friendly schemes including 39 weeks’ full pay during maternity leave (subject to qualifying criteria) and health & well-being services.

As an ICT Support Team Manager in our ICT department you will:

• Manage the ICT Support Team in delivering their work programme ensuring tasks, requests and project work are dealt with appropriately to ensure the efficient delivery of the ICT Service. Respond to systems and equipment fault notifications in a timely manner ensuring critical equipment remains available for operational and emergency response functions.
• Identify specific training and development requirements for staff and tailor according to need via a strategy of initial acquisition and maintenance of skills - ensuring effective implementation for end users, including delivering actual systems familiarisation and/or training.
• Support the ICT Planning and Support Manager for all procurements ensuring equipment is compliantly procured in line with the Capital Hardware Replacement Program or Service Revenue budgets and within the forecasted budget requirements.

What makes you our ideal ICT Support Team Manager?

• Demonstrate relevant management experience or equivalent experience at E grade or higher (if internal).
• Excellent communication skills both written and oral; ability to communicate maintaining a positive attitude to internal/external customer care, remaining calm and helpful to customers under pressure.
• The ability to monitor and review progress against work targets and able to prioritise work under changing circumstances.

For full details of the role and requirements please have a look at the job description and person specification.