ICT Support Team Manager

LGBT Jobs; Dorchester; Hybrid; GBP 46,000 - 49,000; Full time

Benefits offered by this job

Best Endeavours Allowance

Job summary

Dorset & Wiltshire Fire and Rescue Service in Dorchester invites applications for an ICT Support Team Manager. You will lead the ICT Support Team, ensure timely responses to incidents, and balance service delivery with staff development and training.

The role requires driving, flexibility for evening/weekend work, and hybrid working options with a base in the Dorchester area. Salary £45,529–£48,737 with annual increments.

Qualifications

• Demonstrate relevant management experience or equivalent at E grade or higher (if internal).
• Excellent communication skills both written and oral; maintain a positive attitude with customers under pressure.
• Ability to monitor progress against targets and prioritise work under changing circumstances.

Responsibilities

• Manage the ICT Support Team in delivering their work programme; respond to fault notifications to ensure critical equipment remains available for operations and emergencies.
• Identify training requirements and enable staff development to ensure end users’ systems familiarity and training.
• Support procurements to ensure compliant equipment procurement within budget and capital/revenue programs.

Skills

Management experience

Written & verbal communication

Prioritisation under pressure

Job description

Location: Dorset/Wilthire, United Kingdom

Job Type: Permanent, Full-time

Highlighted points for this job

£45,529 - £48,737 per annum with increments

Located in Dorchester Support Offices, with flexible working arrangements

Permanent position with full-time hours

Requirement for a full current driving licence

Involves evening and weekend work for major ICT incidents

Job title: ICT Support Team Manager

Grade: G

Salary: £45,529 - £48,737 per annum (rising by annual increments to £48,737) More information on salaries and progression can be found on our pay and policies page.

Best Endeavours Allowance (3% of salary)

Hours: Full Time - 37 hours per week

Location: Dorchester Support Offices, Poundbury - There will be a requirement to attend your centre of duty location approximately 4 days a week for key activities and meetings. When you are not working from your centre of duty location there will be the flexibility to work from home / DWFRS Stations / Support Offices, and we will welcome a conversation with the successful candidate on what type of flexible working arrangement will work best for you.

Appointment Type:Permanent

Contact: For a chat about this post, please contact Colin Rowbotham, ICT Planning & Support Manager on 01722691195/ [e-mail].

Closing and Interview date: The closing date for applications is 22 November 2026 (midnight). We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment. It is intended that interviews will take place on 3 December 2026. Should you be shortlisted for interview, further details regarding the interview format / location will be provided before the interview date.

This is a fantastic opportunity to join Dorset & Wiltshire Fire and Rescue Service, an organisation that is passionate about changing and saving lives. Our corporate staff are absolutely vital in helping to make our communities safer and healthier. Without them, we couldn’t do it.

We offer a wide range of employee benefits and strive to ensure that staff are valued and rewarded. For example, we offer a flexi time scheme, Local Government Pension Scheme, a generous annual leave allowance, a variety of family friendly schemes including 39 weeks’ full pay during maternity leave (subject to qualifying criteria) and health & well-being services.

As an ICT Support Team Manager in our ICT department you will:

• Manage the ICT Support Team in delivering their work programme ensuring tasks, requests and project work are dealt with appropriately to ensure the efficient delivery of the ICT Service. Respond to systems and equipment fault notifications in a timely manner ensuring critical equipment remains available for operational and emergency response functions.
• Identify specific training and development requirements for staff and tailor according to need via a strategy of initial acquisition and maintenance of skills - ensuring effective implementation for end users, including delivering actual systems familiarisation and/or training.
• Support the ICT Planning and Support Manager for all procurements ensuring equipment is compliantly procured in line with the Capital Hardware Replacement Program or Service Revenue budgets and within the forecasted budget requirements.

What makes you our ideal ICT Support Team Manager?

• Demonstrate relevant management experience or equivalent experience at E grade or higher (if internal).
• Excellent communication skills both written and oral; ability to communicate maintaining a positive attitude to internal/external customer care, remaining calm and helpful to customers under pressure.
• The ability to monitor and review progress against work targets and able to prioritise work under changing circumstances.

For full details of the role and requirements please have a look at the job description and person specification.

Other Information:

• You must have a full current driving licence and be able to fulfil the significant travel requirements of the role. Use of your own vehicle will be required; however, a Service vehicle may be available. Please note Service vehicles are predominantly manual transmission only. Travel requirements are 4 days a week for meetings or training at multiple service locations.
• If you are unable to drive due to a disability, we would still welcome your application and will explore any reasonable adjustments that could be put in place.
• The role involves some evening and weekend working in the event of any major ICT incidents. This is paid through best endeavours allowance.
• A Standard Disclosure & Barring Service Check (DBS) clearance will be undertaken on the successful individual prior to offer of employment.
• Any offer of employment will be subject to full pre-employment checks which include identity checks, right to work in the UK, medical, receipt of satisfactory references, verification of employment history and an explanation of any gaps in employment in the last 3 years.
• Upon appointment you will be required to adhere to the requirements of a Health Surveillance Programme and attend an Occupational health appointment for baseline readings.
• Please refer to the information relating to raising tax awareness and pension considerations when applying for a job.

Our Candidate Charter outlines the commitments we make to you when applying for a vacancy with us.

Please note we do not accept CV’s in place of application forms.

We welcome the use of AI responsibly and ethically to demonstrate your skills in your application, but please don’t allow it to shadow your own unique voice.

While we appreciate innovative approaches, we also value authenticity. Our assessment considers both the content of the application and how it was created, ensuring fairness and inclusivity for all applicants. At the end of the day – we want YOU to work for us!

You should ensure you include satisfactory evidence in your application to demonstrate all of the areas stated as being measured at the Application Stage on the Person Specification.

This will ensure you have the best opportunity of progressing to the next stage of the selection process.

We are dedicated to building a workforce that reflects the diversity of our communities and welcome applications from all suitably qualified individuals regardless of age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. All applications will be treated on merit and staff involved in recruitment and selection processes undertake unconscious bias training.

We are committed to the Disability Confident Scheme and guarantee an interview to applicants with a disclosed disability if they meet the minimum criteria for the post to which they are applying. Please tell us in confidence if this applies to you, or if there are any reasonable adjustments that would help you apply for this post. To find out more, please see our website .

Dorset & Wiltshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff and volunteers are expected to share this commitment.

If you hold international qualifications, you will be required to provide official evidence that shows how these compare to UK Qualifications. We will accept a Statement of Comparability from a UK organisation called ENIC which can be obtained via their website . Please note that UK ENIC charge for this service, so if you request a Statement of Compatibility, you will be required to pay for it as we are unable to reimburse you.

For further guidance on how to complete your application, please refer to the Job Application Guidance Notes. If you are experiencing difficulties completing your application or have a need to complete your application in an alternative format due to a disability, please contact HR Resourcing on 01722 691444 within plenty of time of the closing date of the position you are applying for.

Our recruitment, assessment and progression processes are based on our Code of Ethics that has been developed specifically for Fire and Rescue Services. When recruiting, we identify the most important behaviours for the role and these are used as part of the short-listing and selection process.

Attachments

Job Application Guidance Notes 2024 V8

Employment Benefits Infographic - March 25

ICT Support Team Manager - Job Description

ICT Support Team Manager- Person Specification