ICT Manager – Lead Secure Digital Solutions

Norfolk and Waveney Mind; Norwich; Hybrid; GBP 36,000 - 44,000; Full time

Job summary

Norfolk and Waveney Mind is seeking an ICT Manager to lead the organisation's technology services, ensuring staff, volunteers and service users have reliable, secure and innovative digital solutions that support our mission to improve mental health and wellbeing across communities.

You will manage the ICT team, oversee high-quality technical support, collaborate with external suppliers, drive digital innovation and ensure cyber security, governance, and information management across locations.

Responsibilities

• Lead the development, implementation and ongoing management of Norfolk and Waveney Mind's ICT infrastructure, systems and services.
• Manage, mentor and develop the ICT Service Team, ensuring a high standard of service delivery.
• Ensure organisational ICT systems remain secure, compliant and resilient, including backups, password management, cyber security.
• Act as the primary point of contact with external ICT suppliers, contractors and partner organisations.
• Identify opportunities to improve organisational efficiency through technology and digital solutions.
• Oversee the procurement, maintenance and lifecycle management of ICT hardware and software.
• Maintain accurate ICT asset registers, inventories and associated records.
• Support staff, volunteers and service users in the effective and safe use of ICT systems.
• Assist with GDPR compliance, Data Subject Access Requests (DSARs) and wider information governance requirements.
• Contribute to the development and implementation of the organisation's IT and Information Management Strategy.
• Manage designated ICT budgets and ensure value for money across technology services.
• Support the management of building-based ICT infrastructure and services across multiple locations.

Job description

Norfolk and Waveney Mind is seeking an ICT Manager to lead the organisation's technology services, ensuring staff, volunteers and service users have reliable, secure and innovative digital solutions that support our mission to improve mental health and wellbeing across communities.

You will manage the ICT team, oversee high-quality technical support, collaborate with external suppliers, drive digital innovation and ensure cyber security, governance, and information management across locations.