ICT Helpdesk Technician - Admin Base: County Buildings, Ayr - SOA13134 - SOA13134

South Ayrshire Council; Ayr; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Excellent pension scheme

Generous annual leave

Wellbeing initiatives

Cycle to Work Scheme

Scotwest Credit Union

Car leasing scheme

Job summary

The ICT Helpdesk Technician at South Ayrshire Council provides Level 1 user support for the ICT helpdesk, handling requests across face-to-face, telephone, email and online channels. You will analyse and either resolve or escalate requests rapidly, and may undertake ICT project tasks as assigned.

Based in Ayr, you will work from an office location as part of a team delivering reliable IT services to council staff, with PVG scheme requirements and potential costs to consider.

Qualifications

• PVG Scheme membership is required or to be updated prior to offer.
• Post is temporary until 29/10/2027.
• Grade of this post is Level 7.
• Working style is Office worker and you will be based at a designated office location.

Responsibilities

• Provide Level 1 (first-line) ICT helpdesk support across face-to-face, telephone, email and online channels.
• Analyse requests quickly and resolve or reallocate/escalate when unresolved at Level 1.
• Undertake ICT project tasks as assigned.

Job description

JOB DESCRIPTION

The ICT Helpdesk Technician provides Level 1 (first-line) user support and services for the ICT helpdesk function. Provides excellent customer service for users requesting support or services through all available contact channels (face-to-face, telephone, email, online). Quickly analyse and either resolve or reallocate/escalate calls when they cannot be resolved at Level 1. Undertake ICT project tasks as assigned.

ABOUT US

South Ayrshire is at the heart of historic Ayrshire, with a wealth of local heritage and culture, first class leisure amenities, world-wide travel links, diverse landscapes and thriving communities.

Making a difference for our communities is at the heart of what we do and working with us means, you can use your skills, knowledge and experience to help us do just that. We currently employ around 6000 people to serve a population of more than 112,000 people located across a diverse area that includes the towns of Ayr, Girvan, Maybole, Prestwick and Troon as well as small rural villages, coastline and farmland.

We are an ambitious Council, and we aim to place people at the centre of everything we do as we look to deliver the best possible outcomes. We are ambitious for our communities too and our new Council Plan is based on priorities and outcomes that we believe will have the greatest impact on the wellbeing of our communities, our local economy, and our environment.

BENEFITS

Here’s what we can offer!

• Competitive salary
• Excellent pension scheme
• Generous annual leave entitlement and enhanced leave scheme (purchase of up to 2 weeks' holidays)
• Wellbeing initiatives and Occupational Health services
• A healthy environment supportive of work-life balance and caring responsibilities
• Car leasing scheme
• Discounts on major supermarkets and retailers, cinemas and gym memberships (including Council leisure facilities)
• Purchase of white goods and more via salary sacrifice
• Cycle to Work Scheme
• Scotwest Credit Union

REQUIREMENTS

This post is considered to be Regulated Work with children and/or protected adults as specified in the Protection of Vulnerable Groups (Scotland) (PVG) Act 2007. Accordingly, the preferred candidate will be required to become a member of the PVG Scheme, or undergo a PVG Scheme update if already a Scheme member, prior to any formal offer of employment being made. If you wish further information on the PVG Scheme you can visit the Disclosure Scotland website at www.disclosurescotland.co.uk .

Please note you may be required to meet PVG costs.

ADDITIONAL INFORMATION

This post is temporary until 29/10/2027.

The grade of this post is Level 7.

The work style for this post is Office worker.

The successful candidate will work from a designated office location.