ICT Helpdesk Technician - Admin Base: County Buildings, Ayr - SOA13134 - SOA13134

South Ayrshire; Ayr; In loco; GBP 18.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual leave

Wellbeing initiatives

Car leasing scheme

Discounts on retailers

Cycle to Work Scheme

Scotwest Credit Union

Salary sacrifice for white goods

Descrizione del lavoro

South Ayrshire Council is seeking an ICT Helpdesk Technician to provide Level 1 user support from the County Buildings, Ayr. You will assist colleagues across channels, log and triage requests, and escalate when needed.

This permanent, office-based role includes a PVG screening requirement and occasional project tasks as part of the ICT team.

Join a council that offers generous leave, wellbeing initiatives, and a cycle-to-work scheme.

Competenze

• PVG scheme required; membership/update may be needed before offer.
• First-line ICT helpdesk experience or customer service exposure is desirable.
• Ability to work from an office location in Ayr.

Mansioni

• Provide Level 1 IT support via face-to-face, phone, and email.
• Log, triage, and escalate requests as appropriate.
• Undertake ICT project tasks as assigned.

Descrizione del lavoro

ICT Helpdesk Technician - Admin Base: County Buildings, Ayr - SOA13134 - SOA13134

The ICT Helpdesk Technician provides Level 1 (first-line) user support and services for the ICT helpdesk function. Provides excellent customer service for users requesting support or services through all available contact channels (face-to-face, telephone, email, online). Quickly analyse and either resolve or reallocate/escalate calls when they cannot be resolved at Level 1. Undertake ICT project tasks as assigned.

ABOUT US

South Ayrshire is at the heart of historic Ayrshire, with a wealth of local heritage and culture, first class leisure amenities, world-wide travel links, diverse landscapes and thriving communities.

Making a difference for our communities is at the heart of what we do and working with us means, you can use your skills, knowledge and experience to help us do just that. We currently employ around 6000 people to serve a population of more than 112,000 people located across a diverse area that includes the towns of Ayr, Girvan, Maybole, Prestwick and Troon as well as small rural villages, coastline and farmland.

We are an ambitious Council, and we aim to place people at the centre of everything we do as we look to deliver the best possible outcomes. We are ambitious for our communities too and our new Council Plan is based on priorities and outcomes that we believe will have the greatest impact on the wellbeing of our communities, our local economy, and our environment.

BENEFITS

Here’s what we can offer!

Generous annual leave entitlement and enhanced leave scheme (purchase of up to 2 weeks' holidays)

Wellbeing initiatives and Occupational Health services

A healthy environment supportive of work-life balance and caring responsibilities

Car leasing scheme

Discounts on major supermarkets and retailers, cinemas and gym memberships (including Council leisure facilities)

Purchase of white goods and more via salary sacrifice

Cycle to Work Scheme

Scotwest Credit Union

REQUIREMENTS

This post is considered to be Regulated Work with children and/or protected adults as specified in the Protection of Vulnerable Groups (Scotland) (PVG) Act 2007. Accordingly, the preferred candidate will be required to become a member of the PVG Scheme, or undergo a PVG Scheme update if already a Scheme member, prior to any formal offer of employment being made. If you wish further information on the PVG Scheme you can visit the Disclosure Scotland website at

www.disclosurescotland.co.uk.

Please note you may be required to meet PVG costs.

ADDITIONAL INFORMATION

This post is temporary until 29/10/2027.

The grade of this post is Level 7.

The work style for this post is Office worker.

The successful candidate will work from a designated office location.