ICT Helpdesk Specialist - First-Line Support & Admin

Living & Working in Shetland; Lerwick; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Interview expenses paid

Job summary

Shetland Islands Council in Lerwick is seeking an ICT Assistant to provide first line user support and customer service for SIC, joining a team to maintain ICT services.

The role covers ITIL v3 guided support of equipment and services, along with financial and administrative tasks for the ICT Unit. This is a visible, customer-facing position with opportunities for flexible working and relocation support not applicable.

Responsibilities

• The ICT Assistant will provide first line user support and customer service for SIC.
• Supported ICT equipment and services, as defined by ITIL v3. This is a highly visible customer facing role. This will include working as part of a team to maintain ICT services.
• The ICT Assistant will also undertake a range of duties associated with financial and administrative support to the ICT Unit.

Job description

Shetland Islands Council in Lerwick is seeking an ICT Assistant to provide first line user support and customer service for SIC, joining a team to maintain ICT services.

The role covers ITIL v3 guided support of equipment and services, along with financial and administrative tasks for the ICT Unit. This is a visible, customer-facing position with opportunities for flexible working and relocation support not applicable.