ICT Assistant - ICT Services - SIC08951

Allscreens Nationwide Ltd; Lerwick; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Interview expenses paid

Flexible working

Job summary

The Shetland Islands Council is seeking an ICT Assistant based at Computer Centre, Garthspool, Lerwick. This permanent full-time role is 37 hours per week across 52.18 weeks per year and involves first line user support and administrative duties for the ICT Unit.

We offer flexible working and cover interview expenses from within Shetland. Salary includes Distant Islands Allowance and relocation is not applicable.

Qualifications

• First line user support and customer service for SIC ICT equipment and services.
• Work as part of a team to maintain ICT services.
• Provide administrative support to the ICT Unit.
• Knowledge of ITIL v3 is preferred.

Responsibilities

• Provide first line user support and customer service.
• Maintain ICT services as part of a team.
• Undertake financial and administrative tasks for the ICT Unit.

Skills

Customer service

IT helpdesk

Teamwork

Communication

Tools

ITIL v3 familiarity

Job description

The ICT assistant will provide first line user support and customer service for SIC

supported ICT equipment and services, as defined by ITIL v3. This is a highly visible

customer facing role. This will include working as part of a team to maintain ICT services.

The ICT Assistant will also undertake a range of duties associated with financial and

administrative support to the ICT Unit.

More detail is provided in the Job Profile, Person Specification and Conditions of Service Summary attached to the bottom of this advert.

• The grade of this post is G
• Salary shown in the advert is inclusive of Distant Islands Allowance of £2,997 per annum (pro rata)
• Permanent Full Time post for 37.0 Hours per Week, 52.18 weeks per year
• A relocation package does not apply to this post
• We will pay interview expenses from within Shetland
• We are happy to talk flexible working

During the application process you are required to give the names of two persons not related to you, who we can contact to provide a reference to support your application.

This post is based at Computer Centre, Garthspool, Lerwick.

For further details relating to this post, please contact: Alistair Hall - Team Leader, Tel: [phone], Email: [e-mail]

If you have a disability which prevents you from applying online, please call 01595 744032

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Information about Shetland

Shetland is an archipelago in the north of the British Isles where you'll find freedom, wildlife and wild beauty, but also a rich culture and dynamic, forward-looking society. The Islands have a thriving and diverse economy full of opportunities and offer residents the ideal work/life balance. Shetland combines stunning coastal landscapes and wide open spaces with friendly, bustling island communities. Factor in Shetland's impressive modern amenities, highly regarded schools and the Islands offer a work life balance rarely found elsewhere.