ICT Support & Service Desk Agent - Flexible Hours

Allscreens Nationwide Ltd; Lerwick; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Interview expenses paid

Flexible working

Job summary

The Shetland Islands Council is seeking an ICT Assistant based at Computer Centre, Garthspool, Lerwick. This permanent full-time role is 37 hours per week across 52.18 weeks per year and involves first line user support and administrative duties for the ICT Unit.

We offer flexible working and cover interview expenses from within Shetland. Salary includes Distant Islands Allowance and relocation is not applicable.

Qualifications

• First line user support and customer service for SIC ICT equipment and services.
• Work as part of a team to maintain ICT services.
• Provide administrative support to the ICT Unit.
• Knowledge of ITIL v3 is preferred.

Responsibilities

• Provide first line user support and customer service.
• Maintain ICT services as part of a team.
• Undertake financial and administrative tasks for the ICT Unit.

Skills

Customer service

IT helpdesk

Teamwork

Communication

Tools

ITIL v3 familiarity

Job description

The Shetland Islands Council is seeking an ICT Assistant based at Computer Centre, Garthspool, Lerwick. This permanent full-time role is 37 hours per week across 52.18 weeks per year and involves first line user support and administrative duties for the ICT Unit.

We offer flexible working and cover interview expenses from within Shetland. Salary includes Distant Islands Allowance and relocation is not applicable.