ICT Firstline Technician

Wimbledon High School; Wimbledon; On-site; GBP 30,000 - 31,000; Full time

Benefits offered by this job

Competitive salaries

Professional development

GDST Flexible Pension

Life assurance

Fee discount for GDST

Training grants

Cycle to Work

Travel season tickets

Job summary

Wimbledon High School is seeking an enthusiastic ICT First Line Technician to provide frontline support to staff and students. You will work within the ICT team to diagnose routine faults, install hardware and software, and help keep the school's technology running smoothly.

You will manage helpdesk tickets, support Windows and Apple devices, assist with maintenance and upgrades, and support printers, network devices and AV equipment for assemblies and events.

Qualifications

• Enthusiastic and customer-focused ICT support for a school environment.
• Experience providing first-line ICT support to staff and students.

Responsibilities

• Provide first-line ICT support to staff and students.
• Manage helpdesk tickets and diagnose routine faults.
• Install and configure hardware and software.
• Support Windows and Apple devices.
• Assist with maintenance, upgrades and equipment repairs.
• Support printers, network-connected devices and AV equipment for assemblies, events and visiting speakers.
• Escalate complex issues to senior ICT staff as needed.

Skills

Helpdesk support

Windows devices

Apple devices

Hardware installation

Software configuration

Troubleshooting

Printer support

AV setup

Network devices

Customer service

Tools

Helpdesk software

Ticketing system

Job description

We are looking for an enthusiastic and customer-focused individual with a strong interest in technology and delivering excellent service. This is an ideal opportunity for someone looking to develop their career in ICT within a supportive school environment. As an ICT First Line Technician at Wimbledon High School, you will be a key member of the ICT team, providing first-line support to staff and students. Working under the direction of senior ICT colleagues, you will help resolve day-to-day technical issues, ensure support requests are handled efficiently, and contribute to the smooth running of the school's technology services. You will manage helpdesk tickets, diagnose and resolve routine technical faults, install and configure hardware and software, support Windows and Apple devices, and assist with maintenance, upgrades and equipment repairs. You will also support printers, network-connected devices and audio-visual equipment for assemblies, events and visiting speakers.

More complex issues will be referred to senior members of the ICT team, who will provide guidance and support as required.

About Wimbledon High School

Since 1880, Wimbledon High School GDST has been educating girls to go out into the world and make a difference. Our acclaimed pastoral programme GROW, enriching co-curricular opportunities, character-forging partnerships and our 'playful scholarship' approach to academic life make for a compelling environment where every individual can flourish and be herself. Located in the heart of Wimbledon, we are less than 20 minutes from central London.

Contract term: Permanent
Hours: Full-Time / Term Time will be considered
Salary: FTE £29,750 - £31,200 / Pro-rata £24,258 - £25,440 depending on experience
Required: As soon as possible
The Role, As part of the Girls' Day School Trust, the UK's leading network of independent girls' schools, we can offer a variety of benefits, such as:

• Competitive salaries and pay progression
• Access to extensive professional development opportunities
• GDST Flexible Pension Plan Training grants for qualifications
• Free life assurance benefit
• A discount of up to 50% on fees for children at GDST schools
• Interest free loans for training, computer purchase loans and travel season tickets
• Cycle to Work scheme
• Competitive terms and conditions of employment