ICT Firstline Technician

GDST; Greater London; Hybrid; GBP 30,000 - 31,000; Full time

Benefits offered by this job

Competitive salaries and pay progresss

Professional development opportunities

GDST Flexible Pension Plan

Training grants for qualifications

Free life assurance benefit

Discount on GDST school fees

Interest free loans for training and电脑

Cycle to Work scheme

Competitive terms and conditions of em

Job summary

Wimbledon High School GDST is seeking an enthusiastic ICT First Line Technician to join the team in London. You will provide first-line assistance to staff and students, manage tickets, and help resolve routine technical faults across Windows and Apple devices.

Working under guidance from senior ICT colleagues, you will install hardware/software, support printers and AV equipment, and contribute to maintenance and upgrades within a collaborative ICT team focused on delivering excellent service.

Qualifications

• Experience in customer service, helpdesk or entry-level ICT support.
• Organised, approachable and eager to learn, with strong communication skills.
• Ability to follow procedures and escalate issues when needed.

Responsibilities

• Provide first-line ICT support to staff and students.
• Manage helpdesk tickets and diagnose routine faults.
• Install and configure hardware and software for Windows and macOS.
• Support printers, network devices and AV equipment for events.
• Escalate complex issues to senior ICT staff as required.

Skills

Customer service

Helpdesk support

Entry-level ICT

Tools

Windows OS

macOS

Job description

Contract term: PermanentHours: Full-Time / Term Time will be consideredSalary: FTE £29,750 - £31,200 / Pro-rata £24,258 - £25,440 depending on experienceRequired: As soon as possible

The Role

We are looking for an enthusiastic and customer-focused individual with a strong interest in technology and delivering excellent service. This is an ideal opportunity for someone looking to develop their career in ICT within a supportive school environment. As an ICT First Line Technician at Wimbledon High School, you will be a key member of the ICT team, providing first-line support to staff and students. Working under the direction of senior ICT colleagues, you will help resolve day-to-day technical issues, ensure support requests are handled efficiently, and contribute to the smooth running of the school's technology services. You will manage helpdesk tickets, diagnose and resolve routine technical faults, install and configure hardware and software, support Windows and Apple devices, and assist with maintenance, upgrades and equipment repairs. You will also support printers, network-connected devices and audio-visual equipment for assemblies, events and visiting speakers. More complex issues will be referred to senior members of the ICT team, who will provide guidance and support as required. We are seeking someone with experience in a customer service, helpdesk or entry-level ICT support role who is keen to broaden their technical skills and knowledge. You will be organised, approachable and eager to learn, with strong communication skills and a positive, solutions-focused attitude. The ability to work through routine issues independently, follow established procedures, and recognise when to seek guidance or elevate a problem is essential. This role offers an excellent opportunity to gain hands-on experience across a broad range of technologies while developing your skills within a collaborative and experienced ICT team.

About Wimbledon High School

Since 1880, Wimbledon High School GDST has been educating girls to go out into the world and make a difference. Our acclaimed pastoral programme GROW, enriching co-curricular opportunities, character-forging partnerships and our ‘playful scholarship' approach to academic life make for a compelling environment where every individual can flourish and be herself. Located in the heart of Wimbledon, we are less than 20 minutes from central London.

Benefits

• Competitive salaries and pay progression
• Access to extensive professional development opportunities
• GDST Flexible Pension Plan
• Training grants for qualifications
• Free life assurance benefit
• A discount of up to 50% on fees for children at GDST schools
• Interest free loans for training, computer purchase loans and travel season tickets
• Cycle to Work scheme
• Competitive terms and conditions of employment

We are an equal opportunity employer and welcome applications from all qualified individuals. To be eligible for employment, candidates must provide proof of their right to work in the UK.

The GDST is committed to diversity, inclusion and real change: a family where every individual is valued, respected and included. We are committed to the safeguarding of children and child protection screening including online searches will apply to this post.