School ICT First-Line Technician

GDST; Greater London; Hybrid; GBP 30,000 - 31,000; Full time

Benefits offered by this job

Competitive salaries and pay progresss

Professional development opportunities

GDST Flexible Pension Plan

Training grants for qualifications

Free life assurance benefit

Discount on GDST school fees

Interest free loans for training and电脑

Cycle to Work scheme

Competitive terms and conditions of em

Job summary

Wimbledon High School GDST is seeking an enthusiastic ICT First Line Technician to join the team in London. You will provide first-line assistance to staff and students, manage tickets, and help resolve routine technical faults across Windows and Apple devices.

Working under guidance from senior ICT colleagues, you will install hardware/software, support printers and AV equipment, and contribute to maintenance and upgrades within a collaborative ICT team focused on delivering excellent service.

Qualifications

• Experience in customer service, helpdesk or entry-level ICT support.
• Organised, approachable and eager to learn, with strong communication skills.
• Ability to follow procedures and escalate issues when needed.

Responsibilities

• Provide first-line ICT support to staff and students.
• Manage helpdesk tickets and diagnose routine faults.
• Install and configure hardware and software for Windows and macOS.
• Support printers, network devices and AV equipment for events.
• Escalate complex issues to senior ICT staff as required.

Skills

Customer service

Helpdesk support

Entry-level ICT

Tools

Windows OS

macOS

Job description

Wimbledon High School GDST is seeking an enthusiastic ICT First Line Technician to join the team in London. You will provide first-line assistance to staff and students, manage tickets, and help resolve routine technical faults across Windows and Apple devices.

Working under guidance from senior ICT colleagues, you will install hardware/software, support printers and AV equipment, and contribute to maintenance and upgrades within a collaborative ICT team focused on delivering excellent service.