ICT Digital Enablement Trainer

Middlesbrough Council; Tees Valley; On-site; GBP 36,000 - 48,000; Full time

Job summary

Middlesbrough Development Corporation is seeking an ICT Digital Enablement Trainer to design and deliver digital skills programmes across the organisation.

You will drive adoption of Microsoft 365 apps, create learning resources, and support change through engaging training experiences. Strong communication and stakeholder engagement are essential.

Qualifications

• Degree-level IT qualification or equivalent experience.
• Experience with Microsoft 365 technologies and digital workplace solutions.
• Strong knowledge of learning and development principles and adult learning.

Responsibilities

• Deliver face-to-face, virtual and blended learning programmes.
• Develop accessible training materials, guides and videos.
• Support adoption of Microsoft 365 apps including Teams, SharePoint and OneDrive.
• Promote awareness of Microsoft Copilot and emerging tech.
• Build and support Digital Champion networks.
• Evaluate training effectiveness and drive continuous improvement.
• Support organisational change and digital transformation projects.

Skills

Microsoft 365

Digital enablement

Stakeholder engagement

Communication

Presentation

Education

Degree in IT or related field

Tools

Microsoft Copilot

Teams

SharePoint

OneDrive

Outlook

Job description

We have an exciting role on offer within our ICT Service Team as an ICT Digital Enablement Trainer. Empower Digital Transformation. Inspire Learning. Make a Difference. Are you passionate about helping people embrace technology and develop digital confidence? Do you enjoy designing engaging learning experiences and supporting organisational change? This is an exciting opportunity to play a key role in our digital transformation journey, helping colleagues across the organisation maximise the benefits of Microsoft 365, business applications and emerging technologies such as Microsoft Copilot. About the Role: As our ICT Digital Enablement Trainer, you will design, develop and deliver high-quality digital skills programmes and learning resources that empower colleagues to work smarter and more effectively. You will work closely with ICT teams, project managers, service areas and stakeholders to support the successful adoption of new technologies and modern ways of working. Your responsibilities will include:

• Delivering engaging face-to-face, virtual and blended learning programmes.
• Developing accessible training materials, e-learning resources, guides and videos.
• Supporting the adoption of Microsoft 365 applications, including Teams, SharePoint, OneDrive, Outlook, Forms and Planner.
• Promoting awareness and effective use of Microsoft Copilot and other emerging technologies.
• Building and supporting Digital Champion networks.
• Evaluating training effectiveness and using insights to drive continuous improvement.
• Supporting organisational change initiatives and digital transformation projects. We are looking for someone who can inspire others and make technology accessible to everyone. A degree-level qualification in an IT-related discipline or equivalent relevant experience.
• Experience of Microsoft 365 technologies and digital workplace solutions.
• Knowledge of learning and development principles and adult learning approaches.
• Excellent communication and presentation skills.
• Experience supporting digital adoption, engagement and organisational change.
• The ability to develop effective relationships with a wide range of stakeholders and colleagues.