ICT & Business Transformation Manager

Scottish Housing News; Glasgow; Hybrid; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Generous holidays

Defined Contribution Pension Scheme

Job summary

Shettleston Housing Association is seeking an experienced ICT & Business Transformation Manager to lead a customer-focused ICT service and deliver digital solutions that boost productivity and resilience. You will work with the Director of Finance and Customer Services to develop and review the ICT Strategy and drive the organisation’s digital transformation.

The successful candidate will lead the ICT team, set the strategic direction, negotiate contracts, strengthen controls, and grow digital

Qualifications

• Proven track record leading ICT teams and digital transformation initiatives.
• Experience delivering ICT strategy and managing vendor contracts.
• Knowledge of SaaS-based working, automation and AI-enabled workflows.

Responsibilities

• Lead the ICT team to deliver a customer-focused ICT service.
• Set direction for ICT and business transformation and embed best practice.
• Maximise value from ICT contracts and strategic partnerships.
• Strengthen policies to manage risk and protect the networked environment.
• Grow digital capability across the group and transition to SaaS-based working.

Skills

ICT leadership

Contract negotiation

Strategic delivery

Education

Experience in ICT management

Tools

SaaS platforms

Automation & AI awareness

Job description

Salary - EVH Grade 9

Shettleston is a community-based housing association, and a Scottish Charity, which has played a major role in the regeneration of the local area for 50 years.

We are seeking an experienced and forward-thinking individual to lead a customer-focused ICT service and deliver digital solutions that improve productivity, strengthen organisational resilience and create lasting business value.

The ICT & Business Transformation Manager will work alongside the Director of Finance and Customer Services, and the wider Management Team to develop, deliver and review the ICT Strategy. You will play the lead role in driving our exciting programme of transformation through effective strategic and operational delivery, maintenance and development of ICT & Digital systems and services of Shettleston Housing Group.

The successful candidate will:

• Lead, inspire and develop the ICT team to deliver an outstanding, customer-focused service.
• Set the direction for ICT and business transformation—embedding best practice, improving performance and maximising value.
• Get the best from ICT contracts, suppliers and procurement through confident negotiation and influence, and working with our strategic partners to enhance digital solutions across the Group
• Strengthen policies, procedures and controls to manage risk and safeguard our networked environment.
• Share your expertise and grow digital capability across the Shettleston Housing Group maximising our transition to SaaS-based working, incorporating automation and AI capabilities to enhance workflows for our staff.

Lead and develop the ICT Team by coaching and developing the ICT Assistant and Communications Officer by example and by supporting learning/development opportunities.

We offer a great benefits package including generous holidays and a Defined Contribution Pension Scheme.

by Friday 30th October 2026 at 12 noon.

Interviews will be held on: Monday 9th November 2026

Shettleston Housing Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.