ICT Manager

Scottish Federation of Housing Associations; Clydebank; Hybrid; GBP 51,000 - 55,000; Full time

Benefits offered by this job

Flexible hybrid working

Nine-day fortnight

SHAPS DC Pension Scheme

Health benefits

Job summary

Knowes Housing Association Ltd is seeking an ICT Manager to lead the development and maintenance of ICT and Telecommunication systems, applications and equipment. You will shape the long term ICT Strategy and annual delivery plan while overseeing external support partners.

The role requires strong IT leadership, reporting and MI skills, plus excellent communication and people management abilities. Hybrid working options are available with a flexi-time scheme or nine-day fortnight.

Qualifications

• Experience of supporting ICT infrastructure and administering software in a customer services environment.
• Experience advising Board and staff on ICT policy and procedures.
• Proven ability to manage external ICT partners and service providers.

Responsibilities

• Develop and maintain ICT and Telecommunication Systems, applications and equipment.
• Deliver the Association’s long term ICT Strategy and annual ICT delivery plan.
• Advise the Board and staff on ICT matters, reporting and MIS.
• Manage external ICT support partners and the ICT managed service provider.

Skills

IT knowledge

Report writing

Communication

People skills

Organisational skills

Education

Relevant IT qualification

Job description

An exciting opportunity has arisen within Knowes Housing Association Ltd (KHA) for the post of ICT Manager. This is a permanent post, working 35 hours per week, Monday to Friday and has the opportunity to work on a hybrid basis or take part in our office based flexi-time scheme or nine-day fortnight.

KHA is a community based social landlord committed to its mission of providing good quality affordable housing and services. The Association owns and manages 1068 properties and provides factoring services to 569 customers across the Clydebank area. We have 20 members of staff and an annual turnover of £5.8m.

KHA is looking for an outstanding candidate to develop and maintain the Association’s ICT and Telecommunication Systems, applications and equipment and deliver the Association’s long term ICT Strategy and the annual ICT delivery plan.

You will have responsibility of managing our external support partners including our ICT managed service provider. You will advise our Board and staff on all matters relating to the ICT function of the Association including the development of IT systems, policy and procedures within the organisation, Reporting and Management Information Systems. You will be customer focussed and have excellent IT, report writing, communication and people skills. You will also have excellent organisational skills. You will have experience of supporting ICT infrastructure, and administering software in a customer services environment, ideally possessing a relevant IT qualification.

KHA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Knowes Housing Association Ltd, Registered Office: 10 Field Road, Faifley, Clydebank, G81 5BX; Registered with the FCA under the Co-operative and Community Benefit Societies Act 2014 (No. 2518R(S)) and with The Scottish Housing Regulator No. HEP300; Knowes Housing Association Ltd is a charitable organisation registered under Scottish Charity No: SC027466 and a registered property factor (Reg. No. PF000201)

Closing date for applications

Friday 11th September 2026, 12:00

Full salary & employment details

Salary: EVH Grade 8, £51,075 - £55,259
Membership of SHAPS DC Pension Scheme, health benefits, flexible hybrid working, nine-day fortnight