ICT & Business Transformation Manager

S1jobs; Glasgow; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Generous holidays

Defined Contribution Pension

Job summary

Shettleston Housing Association is seeking an experienced ICT & Business Transformation Manager to lead a customer-focused ICT service and deliver digital solutions that improve productivity and resilience across the Group.

The role will work with the Director of Finance and Customer Services to shape the ICT Strategy, oversee delivery of the transformation programme, maintain ICT systems, and drive SaaS-based working with automation and AI capabilities to enhance workflows for staff.

Qualifications

• Experience leading an ICT team and delivering digital transformation.

Responsibilities

• Lead the ICT team to deliver a customer-focused service.
• Set the direction for ICT and business transformation—embedding best practice and maximizing value.
• Manage ICT contracts, suppliers and procurement through confident negotiation and strategic partnerships.
• Strengthen policies, procedures and controls to manage risk and safeguard the networked environment.
• Grow digital capability across the organisation, moving toward SaaS-based working with automation and AI capabilities.
• Lead and develop the ICT team by coaching and supporting staff development.

Skills

Leadership

Strategic thinking

Negotiation

Procurement

Governance

Risk management

SaaS

Automation

AI

Coaching

Job description

Shettleston is a community-based housing association, and a Scottish Charity, which has played a major role in the regeneration of the local area for 50 years.

We are seeking an experienced and forward-thinking individual to lead a customer-focused ICT service and deliver digital solutions that improve productivity, strengthen organisational resilience and create lasting business value.

The ICT & Business Transformation Manager will work alongside the Director of Finance and Customer Services, and the wider Management Team to develop, deliver and review the ICT Strategy. You will play the lead role in driving our exciting programme of transformation through effective strategic and operational delivery, maintenance and development of ICT & Digital systems and services of Shettleston Housing Group.

The Successful Candidate Will

• Lead, inspire and develop the ICT team to deliver an outstanding, customer-focused service.


• Set the direction for ICT and business transformation—embedding best practice, improving performance and maximising value.


• Get the best from ICT contracts, suppliers and procurement through confident negotiation and influence, and working with our strategic partners to enhance digital solutions across the Group


• Strengthen policies, procedures and controls to manage risk and safeguard our networked environment.


• Share your expertise and grow digital capability across the Shettleston Housing Group maximising our transition to SaaS-based working, incorporating automation and AI capabilities to enhance workflows for our staff.

Lead and develop the ICT Team by coaching and developing the ICT Assistant and Communications Officer by example and by supporting learning/development opportunities.

We offer a great benefits package including generous holidays and a Defined Contribution Pension Scheme.

For telephone enquiries about this post, please contact.

Interviews will be held on: Monday 9th November 2026

Shettleston Housing Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.