ICC Wales - Head of Event Management

The Celtic Collection; Caerleon; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Career development and training from日

Discounted hotel stays and F&B

Discounted leisure membership

Free virtual GP appointments

24/7 wellbeing support

NEST pension scheme

Social Club and events

Recognition awards

Career growth opportunities

Job summary

The Celtic Collection seeks a Head of Event Management at ICC Wales in Newport to lead the Event Management team, driving planning, delivery and client satisfaction for high-profile events. You will coordinate with Sales, Operations, Finance and venue teams to ensure flawless execution and revenue opportunities.

We are looking for an experienced events leader who can manage complex conferences, exhibitions and gala dinners, while mentoring staff, ensuring safety and compliance, and delivering

Qualifications

• Significant experience with in event management, hospitality, conferences, exhibitions or a related industry.
• Ability to motivate, develop and inspire a team.
• Outstanding client relationship and stakeholder management skills.

Responsibilities

• Lead and develop the Event Management team to foster collaboration and excellence.
• Manage complex, large-scale, high-profile events from planning through execution.
• Build strong relationships with clients and act as their trusted contact.
• Ensure event documentation, contracts, financials and briefs are accurate to a high standard.

Skills

Event leadership

Client relations

Budget management

Stakeholder management

Operational planning

Tools

Delphi

Opera

Concept

Job description

JOB TITLE – Head of Event Management

DEPARTMENT – Event Management

CONTRACTTYPE – Full Time

RATE OFPAY - Competitive Salary + Excellent Benefits

LOCATION – ICC Wales, Newport

ID – REQ6715

LeadExtraordinary Events. Create Exceptional Experiences.

At ICCWales, we don't just host events, we create experiences that leave alasting impression. Frominternational conferences and exhibitions to prestigious gala dinners andhigh-profile corporate events, our award-winning venue welcomes some of themost exciting events in the UK. We're now looking for an exceptional Headof Event Management to lead our talented team and ensure every event isdelivered to the highest possible standard. This is anopportunity for an experienced events leader to play a pivotal role withinone of the UK's most distinctive convention centres, working with majorclients, shaping memorable experiences and inspiring a high-performing team.

The Role

As HeadofEvent Management, you will take ownership of some of our most complex andhigh-profile events, acting as the primary liaison between our clients andoperational teams. You'll leadthe Event Management function, ensuring seamless planning, exceptionaldelivery and outstanding client satisfaction from initial handover through topost-event review. Working closely with colleagues across Sales, Operations,Finance and wider venue departments, you'll ensure every detail is consideredand every opportunity maximised. You'll be atrusted advisor to clients, a supportive leader to your team, and a visiblepresence throughout the customer journey, ensuring ICC Wales continues toexceed expectations and deliver unforgettable events.

What You'll Be Doing

• Leading and developing the EventManagement team, creating a culture of collaboration, accountability andexcellence.
• Managing complex, large-scale andhigh-profile events from planning through to execution.
• Building strong, lastingrelationships with clients and acting as their trusted point of contact.
• Ensuring accurate eventdocumentation, contracts, financial information and operational briefsare completed to the highest standard.
• Driving revenue opportunitiesthrough effective upselling and commercial awareness.
• Coordinating cross-functionalteams to ensure flawless event delivery.
• Overseeing event debriefs,feedback processes and continuous improvement initiatives.
• Monitoring team performance,standards, training and development.
• Supporting budget achievement andmaintaining strong financial control across managed events.
• Championing health, safety andoperational compliance across all events.

About You

We're lookingfor a passionate and experienced events professional who thrives in a fast-paced environment and enjoys turning ambitious plans into exceptionalrealities. You'll bring:

• Significant experience withinevent management, hospitality, conferences, exhibitions or a relatedindustry.
• Previous leadership experiencewith the ability to motivate, develop and inspire a team.
• Outstanding client relationshipand stakeholder management skills.
• Excellent communication skills,both written and verbal.
• Strong organisational and projectmanagement abilities with exceptional attention to detail.
• Commercial awareness andexperience of working towards budgets and revenue targets.
• The confidence to make decisions,solve problems and remain calm under pressure.
• A collaborative approach and theability to build positive relationships across departments.
• A genuine passion for deliveringremarkable customer experiences.
• Experiencewith venue management systems such as Delphi, Opera, Concept or similar wouldbe advantageous.

Why ICCWales?

As part of TheCeltic Collection, you'll join a business renowned for deliveringexceptional hospitality experiences and creating opportunities for people togrow successful careers. We arecommitted to helping our teams thrive and providing an environment wheretalent, ambition and innovation are recognised and rewarded. As one ofour Hospitality Heroes, you'll enjoy:

• Career development and trainingopportunities from day one
• Discounted hotel stays and food& beverage across the Collection
• Discounted leisure membership
• Free virtual GP appointments
• 24/7 wellbeing support helpline
• NEST pension scheme
• Social Club and colleague events
• Monthly and annual recognitionawards
• Opportunities to learn, developand progress your career

Grow WithUs

At The Celtic Collection, we want everycolleague to feel proud of where they work and excited about where theircareer can take them. You'll be supported to do your best work, encouraged to develop your skills and empowered to help shape our future success. If you're an inspiring leader with apassion for outstanding event delivery and are ready to take your career tothe next level, we'd love to hear from you. Join the Greatest Story in Hospitality andbecome our next Head of Event Management.