IAM Service Lead - On-Site 2nd/3rd Line Troubleshooter

83zero Ltd; Manchester; On-site; GBP 75,000 - 90,000; Full time

Job summary

83zero Ltd. is seeking an IAM Service Lead to oversee the day-to-day operation of a complex Identity and Access Management environment in a highly secure setting.

This hands-on role is predominantly technical (70%) with 30% leadership, focusing on 2nd/3rd line support, complex troubleshooting, incident resolution and team supervision. You will work closely with senior stakeholders, including CTO and CISO, to manage escalations and drive continuous service improvements while maintaining Entra ID,

Qualifications

• Hands-on experience running and supporting enterprise IAM services.
• Strong PowerShell scripting and troubleshooting skills.
• Experience with Microsoft Entra ID, on-prem Active Directory, conditional access and GPOs.
• Proven 2nd/3rd line support and incident management experience.
• Experience leading or supervising technical teams.
• Excellent communication and presentation skills for senior stakeholders.

Responsibilities

• Lead day-to-day IAM operations and provide 2nd/3rd line technical support.
• Troubleshoot complex identity, authentication and access issues across hybrid environments.
• Utilise PowerShell scripting to investigate issues and automate tasks.
• Support and maintain Entra ID, Active Directory, conditional access policies and GPOs.
• Manage escalations, root cause analysis and continuous service improvement.
• Supervise technical team members and communicate with CTO and CISO level stakeholders.

Skills

IAM services

PowerShell

Entra ID / AD

2nd/3rd line support

Team leadership

Stakeholder communication

Tools

Okta

BeyondTrust

CrowdStrike Identity

MIM

Job description

83zero Ltd. is seeking an IAM Service Lead to oversee the day-to-day operation of a complex Identity and Access Management environment in a highly secure setting.

This hands-on role is predominantly technical (70%) with 30% leadership, focusing on 2nd/3rd line support, complex troubleshooting, incident resolution and team supervision. You will work closely with senior stakeholders, including CTO and CISO, to manage escalations and drive continuous service improvements while maintaining Entra ID,