IAM Service Lead: Hands-on Tech & Team Leadership

83zero Ltd; Greater London; On-site; GBP 54,000 - 90,000; Full time

Job summary

83zero Ltd. in the UK seeks an IAM Technical Lead to oversee day-to-day IAM operations, providing 2nd/3rd line support in a secure client environment.

The role is hands-on (70% technical, 30% leadership), focusing on troubleshooting, incident resolution, and supervising a technical team while engaging with senior stakeholders including CTO and CISO. You will work across hybrid environments, manage escalations, implement conditional access policies, and drive continuous service improvement with

Qualifications

• Hands-on experience running and supporting enterprise IAM services.
• Excellent PowerShell scripting and troubleshooting skills.
• Strong Microsoft Entra ID, on-premises Active Directory, conditional access and GPO knowledge.
• Proven 2nd/3rd line support and complex incident management experience.
• Experience leading or supervising technical teams.
• Excellent communication and presentation skills, with the ability to translate technical information for senior stakeholders.

Responsibilities

• Lead day-to-day IAM operations and provide 2nd/3rd line technical support.
• Troubleshoot complex identity, authentication and access issues across hybrid environments.
• Use PowerShell scripting to investigate issues and automate operational tasks.
• Support and maintain Entra ID, Active Directory, conditional access policies and GPOs.
• Manage escalations, root cause analysis and continuous service improvement.
• Supervise technical team members and communicate effectively with senior stakeholders, including CTO and CISO level.

Skills

PowerShell scripting

IAM operations

Entra ID

Active Directory

2nd/3rd line support

leadership

communication

Tools

Okta

BeyondTrust

CrowdStrike Identity

Microsoft Identity Manager

Job description

83zero Ltd. in the UK seeks an IAM Technical Lead to oversee day-to-day IAM operations, providing 2nd/3rd line support in a secure client environment.

The role is hands-on (70% technical, 30% leadership), focusing on troubleshooting, incident resolution, and supervising a technical team while engaging with senior stakeholders including CTO and CISO. You will work across hybrid environments, manage escalations, implement conditional access policies, and drive continuous service improvement with