IAM Technical Service Lead

83zero Ltd; Manchester; On-site; GBP 75,000 - 90,000; Full time

Job summary

83zero Ltd. is seeking an IAM Service Lead to oversee the day-to-day operation of a complex Identity and Access Management environment in a highly secure setting.

This hands-on role is predominantly technical (70%) with 30% leadership, focusing on 2nd/3rd line support, complex troubleshooting, incident resolution and team supervision. You will work closely with senior stakeholders, including CTO and CISO, to manage escalations and drive continuous service improvements while maintaining Entra ID,

Qualifications

• Hands-on experience running and supporting enterprise IAM services.
• Strong PowerShell scripting and troubleshooting skills.
• Experience with Microsoft Entra ID, on-prem Active Directory, conditional access and GPOs.
• Proven 2nd/3rd line support and incident management experience.
• Experience leading or supervising technical teams.
• Excellent communication and presentation skills for senior stakeholders.

Responsibilities

• Lead day-to-day IAM operations and provide 2nd/3rd line technical support.
• Troubleshoot complex identity, authentication and access issues across hybrid environments.
• Utilise PowerShell scripting to investigate issues and automate tasks.
• Support and maintain Entra ID, Active Directory, conditional access policies and GPOs.
• Manage escalations, root cause analysis and continuous service improvement.
• Supervise technical team members and communicate with CTO and CISO level stakeholders.

Skills

IAM services

PowerShell

Entra ID / AD

2nd/3rd line support

Team leadership

Stakeholder communication

Tools

Okta

BeyondTrust

CrowdStrike Identity

MIM

Job description

IAM Service Lead

Salary: Up to 90,000 Manchester or Inverness / Nairn 5 days on–site

The Role

We're looking for a hands–on IAM Service Lead to oversee the day–to–day operation of a complex Identity and Access Management environment within a highly secure client setting.

This is a predominantly technical role (70% technical / 30% leadership), focused on 2nd and 3rd line support, complex troubleshooting, incident resolution and team supervision. You'll need to be comfortable working directly with the technology rather than focusing solely on architecture or service design.

Key Responsibilities

• Lead day–to–day IAM operations and provide 2nd/3rd line technical support.

• Troubleshoot complex identity, authentication and access issues across hybrid environments.

• Use PowerShell scripting to investigate issues and automate operational tasks.

• Support and maintain Entra ID, Active Directory, conditional access policies and GPOs.

• Manage escalations, root cause analysis and continuous service improvement.

• Supervise technical team members and communicate effectively with senior stakeholders, including CTO and CISO level.

Essential Experience

• Strong hands–on experience running and supporting enterprise IAM services.

• Excellent PowerShell scripting and troubleshooting skills.

• Strong Microsoft Entra ID, on–premises Active Directory, conditional access and GPO knowledge.

• Proven 2nd/3rd line support and complex incident management experience.

• Experience leading or supervising technical teams.

• Excellent communication and presentation skills, with the ability to translate technical information for senior stakeholders.

Desirable: Experience with Okta, BeyondTrust, CrowdStrike Identity and Microsoft Identity Manager (MIM).

This is an excellent opportunity for a technically strong IAM professional who enjoys solving complex problems, leading a team and taking ownership of a critical live service.