IAM Service Lead

83zero; Manchester; On-site; GBP 90,000 - 110,000; Full time

Job summary

83zero is seeking an IAM Service Lead to own the IAM service within a complex hybrid IAM environment in the UK, with Manchester or Inverness onsite.

The role focuses on service leadership, governance, stakeholder management and continuous improvement across IAM technologies such as IGA, MFA, SSO, PAM and PKI. You'll guide transition, manage KPI/SLA, and drive improvements while ensuring security readiness.

Qualifications

• Experience leading IAM services in hybrid environments.
• Strong knowledge of IAM technologies (IGA, MFA, SSO, PAM, PKI).
• Experience with MIM, AD/Entra ID/Okta/BeyondTrust.

Responsibilities

• Own IAM service design and target operating model.
• Lead transition, knowledge transfer and shadowing.
• Manage KPI/SLA and reporting.
• Handle stakeholder, risk and issue management.
• Drive continuous service improvement.

Skills

IAM Service Leadership

Hybrid environment

IGA

MFA

SSO

PAM

PKI

MIM

Active Directory

Entra ID

Okta

BeyondTrust

Job description

IAM Service Lead | Up to £100,000 + 5% Bonus

I'm currently recruiting for an experienced IAM Service Lead for a senior opportunity within a complex hybrid IAM environment.

Manchester or Inverness - 5 days onsite

The role

You'll take ownership of the IAM service, working across service leadership, governance, stakeholder management and continuous improvement.

Key responsibilities include:

• IAM Service Design and Target Operating Model
• Leading transition, knowledge transfer and shadowing
• KPI/SLA management and reporting
• Stakeholder, risk and issue management
• Driving continuous service improvement

What we're looking for

Strong IAM Service Leadership experience in a hybrid environment, with a broad understanding of:

• IGA | MFA | SSO | PAM | PKI
• Experience with MIM, Active Directory, Entra ID, Okta or BeyondTrust would be highly desirable.
• You don't need to be hands-on across every technology - we're looking for someone who understands IAM technically and can confidently lead the service and its stakeholders.

Clearance

Candidates must be eligible for BPSS.

If you're an IAM Service Lead, IAM Service Manager, IAM Lead or similar, and you're open to a new opportunity,