IAM Service Lead — Hybrid Identity & Access Leadership

83zero; Manchester; On-site; GBP 90,000 - 110,000; Full time

Job summary

83zero is seeking an IAM Service Lead to own the IAM service within a complex hybrid IAM environment in the UK, with Manchester or Inverness onsite.

The role focuses on service leadership, governance, stakeholder management and continuous improvement across IAM technologies such as IGA, MFA, SSO, PAM and PKI. You'll guide transition, manage KPI/SLA, and drive improvements while ensuring security readiness.

Qualifications

• Experience leading IAM services in hybrid environments.
• Strong knowledge of IAM technologies (IGA, MFA, SSO, PAM, PKI).
• Experience with MIM, AD/Entra ID/Okta/BeyondTrust.

Responsibilities

• Own IAM service design and target operating model.
• Lead transition, knowledge transfer and shadowing.
• Manage KPI/SLA and reporting.
• Handle stakeholder, risk and issue management.
• Drive continuous service improvement.

Skills

IAM Service Leadership

Hybrid environment

IGA

MFA

SSO

PAM

PKI

MIM

Active Directory

Entra ID

Okta

BeyondTrust

Job description

83zero is seeking an IAM Service Lead to own the IAM service within a complex hybrid IAM environment in the UK, with Manchester or Inverness onsite.

The role focuses on service leadership, governance, stakeholder management and continuous improvement across IAM technologies such as IGA, MFA, SSO, PAM and PKI. You'll guide transition, manage KPI/SLA, and drive improvements while ensuring security readiness.