IAM Service Lead — Governance & Service Improvement (Hybrid)

83zero Ltd; Lancashire; On-site; GBP 90,000 - 110,000; Full time

Benefits offered by this job

BPSS clearance

Job summary

83zero Ltd is recruiting an IAM Service Lead to own the IAM service within a complex hybrid environment, with responsibility across governance, design and service delivery. The role is based in Manchester or Inverness, with 5 days onsite and BPSS clearance.

You will lead stakeholders, drive continuous service improvement, manage KPIs/SLA and oversee transitions, knowledge transfer, and escalation handling for an up to £100K salary plus a 5% bonus.

Qualifications

• Strong IAM Service Leadership experience in a hybrid environment
• Understanding of IGA MFA SSO PAM PKI
• Experience with MIM, Active Directory, Entra ID, Okta or BeyondTrust would be highly desirable

Responsibilities

• IAM Service Design and Target Operating Model
• Leading transition, knowledge transfer and shadowing
• KPI/SLA management and reporting
• Stakeholder, risk and issue management
• Driving continuous service improvement

Skills

IAM Service Leadership

IGA

MFA

SSO

PAM

PKI

Active Directory

Entra ID

Okta

BeyondTrust

Tools

MIM

Active Directory

Entra ID

Okta

BeyondTrust

Job description

83zero Ltd is recruiting an IAM Service Lead to own the IAM service within a complex hybrid environment, with responsibility across governance, design and service delivery. The role is based in Manchester or Inverness, with 5 days onsite and BPSS clearance.

You will lead stakeholders, drive continuous service improvement, manage KPIs/SLA and oversee transitions, knowledge transfer, and escalation handling for an up to £100K salary plus a 5% bonus.