IAM Technical Analyst – L2 Support (Microsoft Identity Manager)

Vallum Associates; Sheffield; Hybrid; GBP 72,000 - 94,000; Full time

Job summary

Vallum Associates seeks an IAM Technical Analyst to support an Identity and Access Management modernization in a major banking client. The role concentrates on MIM operations, L2 production support, incident handling, and data troubleshooting using SQL Server and T-SQL.

The ideal candidate will understand AD/Entra ID, LDAP, Kerberos, and authentication protocols, with experience in enterprise ITIL processes and working across global teams. Banking sector experience is a plus.

Qualifications

• Hands-on experience with Microsoft Identity Manager (MIM) including Sync, Service, connectors and provisioning workflows.
• Strong L2 application/production support experience including incident management and root cause analysis.
• Proficient in SQL Server / T-SQL for data investigation and reporting.
• Familiar with .NET/C# applications, logs, configurations, and troubleshooting.

Skills

MIM (Microsoft Identity Manager)

L2 support

SQL Server / T-SQL

NET/C# apps

AD / Entra ID

LDAP / Kerberos / NTLM

ITIL processes

Stakeholder communication

Job description

We're Hiring: IAM Technical Analyst – L2 Support (Microsoft Identity Manager)

Location: Sheffield, UK – 2 days onsite per week

Rate: Up to £450/day | Inside IR35

Industry: Banking / Financial Services

We are looking for an experienced IAM Technical Analyst to join a strategic Identity and Access Management modernisation programme within a leading global banking organisation.

Key Requirements:

• Hands-on experience with Microsoft Identity Manager (MIM), including MIM Sync, MIM Service, connectors, run profiles and provisioning workflows.
• Strong L2 application/production support experience, including incident management, problem management, service restoration and root cause analysis.
• Strong SQL Server / T-SQL skills for data investigation, troubleshooting and reporting.
• Working knowledge of .NET/C# applications, application logs, configurations and troubleshooting.
• Good understanding of Active Directory, Entra ID, LDAP, Kerberos, NTLM and authentication protocols.
• Experience resolving identity synchronisation errors, provisioning failures and integration issues.
• Knowledge of ITIL processes, change management, operational monitoring and technical documentation.
• Strong stakeholder communication skills and experience working with global technical teams.
• Previous HSBC experience is highly preferred.
• Banking or regulated financial services experience is desirable.