I&C Metering & Logistics Coordinator

Randstad Delivery; Lancashire; On-site; GBP 15,000 - 21,000; Part time

Job summary

Randstad Delivery is seeking an I&C Contact Coordinator in Blackpool. The role involves end-to-end booking and management of metering appointments for I&C customers, with a focus on proactive outreach via phone and email to multiple campaigns.

The position is a rolling long-term contract (with a strong chance to temp to perm) and requires coordinating site access, RAMS, and safety considerations while meeting KPIs and SLAs. 35 hours per week at £13.45 per hour.

Responsibilities

• Appointment Scheduling: Book and schedule business-to-business (B2B) metering appointments across multiple campaigns via proactive outbound calling, inbound calls, and email.
• Logistics & Access Management: Take full ownership of site access arrangements, including securing permits, managing RAMS (Risk Assessments and Method Statements), arranging specialist vehicle hire, and handling other ad-hoc requirements.
• Query Resolution: Manage, track, and resolve operational queries through the internal company query portal in line with agreed processes and SLAs.
• H&S Support: Handle and log environmental, health, and safety incident calls directly from field operatives under the company's emergency reporting protocols.
• Stakeholder Collaboration: Resolve internal and external stakeholder queries and escalations using effective written and verbal communication, working collaboratively across operational teams.
• Performance & Data Integrity: Consistently meet performance targets (SLAs/KPIs) set by the Team Leader while maintaining high levels of accuracy and attention to detail in data entry across multiple internal systems.
• Administrative Support: Prioritize workload effectively to manage competing deadlines, providing flexible support for specialist campaigns and administrative activities as required.

Job description

Randstad Delivery is seeking an I&C Contact Coordinator in Blackpool. The role involves end-to-end booking and management of metering appointments for I&C customers, with a focus on proactive outreach via phone and email to multiple campaigns.

The position is a rolling long-term contract (with a strong chance to temp to perm) and requires coordinating site access, RAMS, and safety considerations while meeting KPIs and SLAs. 35 hours per week at £13.45 per hour.