Customer Scheduling & Metering Coordinator

Stark; Nottingham; On-site; GBP 22,000 - 26,000; Full time

Job summary

Stark Nottingham, England is seeking an organised I&C Contact Coordinator to book and manage metering appointments for business customers across campaigns including faults and upgrades. You will be the main customer contact, making outbound calls and handling inquiries through to completion.

This fast-paced role requires excellent communication, strong organisation, and attention to detail. You will work with field engineers and operations teams to ensure appointments are planned safely and

Qualifications

• Experience in customer service, contact centre, scheduling or administration.
• Ability to handle high-volume phone activity and manage multiple systems.
• Strong communication, listening and written skills.
• KPI and SLAs driven with careful attention to detail.

Responsibilities

• Proactively contact business customers to book metering appointments.
• Handle inbound calls and coordinate appointments via email.
• Own appointments from booking through completion.
• Record accurate site information to support field engineers.
• Coordinate site access, permits and RAMS.
• Manage queries through the Stark Query Portal and meet timescales.
• Maintain records across multiple systems.
• Support additional campaigns and attend regular training.

Skills

Customer service

Communication

Organised

Target-driven

Team player

Independent worker

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Stark Nottingham, England is seeking an organised I&C Contact Coordinator to book and manage metering appointments for business customers across campaigns including faults and upgrades. You will be the main customer contact, making outbound calls and handling inquiries through to completion.

This fast-paced role requires excellent communication, strong organisation, and attention to detail. You will work with field engineers and operations teams to ensure appointments are planned safely and