Metering Scheduling Specialist – Customer Experience

Hollybank Trustees Ltd; Nottingham; On-site; GBP 23,000 - 28,000; Full time

Job summary

Stark Group in Nottingham is seeking an organised, customer-focused I&C Contact Coordinator to join our growing team. You’ll own booking and managing metering appointments for business customers across campaigns, including faults, 2G to 4G upgrades, smart meter installations and supplier-driven requests.

You’ll be the main point of contact, making outbound calls, handling inbound enquiries and coordinating appointments from first contact to completion.

Qualifications

• Experience in a customer service, contact centre, scheduling, coordination or administration environment.
• Experience with high-volume telephone contact and booking/scheduling appointments.
• Ability to work towards targets and KPIs.
• Experience using multiple computer systems and databases.
• Energy, utilities, metering or field service ops experience advantageous but not essential.

Responsibilities

• Coordinate appointments and provide an excellent customer experience throughout the process.
• Proactively contact business customers to book and schedule metering appointments across campaigns.
• Handle inbound calls and coordinate appointments via email.
• Manage appointments from initial booking to completion and take ownership of issues.
• Make calls for appointment amendments, reschedules and cancellations.
• Capture accurate customer and site information to support field engineers.
• Coordinate site access requirements, permits, RAMS and vehicle hire.
• Log queries and ensure resolution within agreed timescales.
• Support field engineers by recording environmental, health and safety information.
• Maintain records across multiple systems and meet KPIs and SLAs.

Skills

Customer-focused

Excellent communication

Highly organized

Target-driven

Team player

Independent worker

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Stark Group in Nottingham is seeking an organised, customer-focused I&C Contact Coordinator to join our growing team. You’ll own booking and managing metering appointments for business customers across campaigns, including faults, 2G to 4G upgrades, smart meter installations and supplier-driven requests.

You’ll be the main point of contact, making outbound calls, handling inbound enquiries and coordinating appointments from first contact to completion.