Hybrid Workplace Tech Support Analyst

Connells-Group-2; Milton Keynes; Hybrid; GBP 29,000 - 39,000; Full time

Benefits offered by this job

Digicare

Car leasing

Cycle to work

Colleague discount

Perks at work

Gym discounts

Life assurance

Workplace pension

Job summary

Connells Group is seeking a Workplace Operations Analyst to join our Workplace Platforms team in Milton Keynes. You’ll keep colleagues productive by ensuring devices, software and collaboration tools work reliably, with hands-on support across remote and onsite environments.

In this role you’ll troubleshoot end-user tech, manage a ticket queue, and work with engineering on complex issues. You’ll help roll out new devices and tools, write knowledge articles, and deliver a high-quality support

Qualifications

• Strong technical troubleshooting across hardware and software.
• Excellent communication and ability to support people at all levels.
• Professional, structured approach to user support.
• Desire to learn and develop technical skills.
• Experience using an IT service management tool such as ServiceNow.
• Exposure to Microsoft Entra ID and Active Directory.
• Exposure to Microsoft Intune, MDM or modern device management.

Responsibilities

• Provide second-line support for end-user technology (laptops, mobile devices, software, access).
• Troubleshoot and resolve incidents within service levels.
• Manage your queue of tickets, keep them accurate and up to date.
• Support colleagues over Teams, by phone and in person; escalate complex issues.
• Deliver high-quality support for senior leaders.
• Desk-side support and planned visits to offices/sites.
• Support devices including macOS, iOS, Android, Teams Rooms and other hardware.
• Help new starters get up and running.
• Write and maintain knowledge articles.
• Spot recurring issues and suggest service improvements.
• Get involved in Workplace projects and new technology rollouts.

Skills

Technical troubleshooting

Communication

Structured support approach

Learning mindset

Customer-focused attitude

Tools

ServiceNow

Microsoft Entra ID

Active Directory

Microsoft Intune/MDM

Job description

Connells Group is seeking a Workplace Operations Analyst to join our Workplace Platforms team in Milton Keynes. You’ll keep colleagues productive by ensuring devices, software and collaboration tools work reliably, with hands-on support across remote and onsite environments.

In this role you’ll troubleshoot end-user tech, manage a ticket queue, and work with engineering on complex issues. You’ll help roll out new devices and tools, write knowledge articles, and deliver a high-quality support