Hybrid Workplace Support Specialist

cw; North Tyneside; Hybrid; GBP 18,000 - 26,000; Full time

Job summary

Cushman & Wakefield is seeking a Workplace Support Assistant to provide hybrid support across Front of House, Mail Room, and Porterage. The role ensures continuous site services and a welcoming environment for clients, visitors and colleagues.

Core duties include managing reception, mail operations, and meeting room setup, with strong emphasis on customer experience and operational compliance. The role supports the Workplace Team during core business hours.

Qualifications

• Proven experience in a customer-facing role with a focus on service excellence.
• Strong communication and interpersonal skills, confident across all levels.
• Highly organised with the ability to multitask and manage a varied workload.
• Detail‑oriented with a proactive, solution‑focused approach.
• Proficient in Microsoft Office, particularly Excel (intermediate level or above).
• Effective at coordinating tasks and supporting team activities.
• Adaptable and collaborative, with the ability to work independently.
• Skilled in handling challenging situations with professionalism and diplomacy.
• Flexible and responsive to changing work routines and priorities

Responsibilities

• Customer Experience & Front of House: Deliver a warm, professional welcome to all visitors and clients.
• Manage reception areas and ensure high standards of presentation.
• Oversee visitor registration, access passes, and escort coordination.
• Maintain meeting rooms and shared spaces to brand standards.
• Conduct regular floor walks and log faults via the CAFM system.
• Mail Room Operations: Handle all incoming and outgoing mail, parcels, and courier services.
• Sort, distribute, and track mail within agreed timeframes.
• Manage franking processes and maintain accurate delivery records.
• Ensure secure handling of sensitive items and report equipment faults.
• Meeting Room / Event Setup & Porterage: Support setup and reconfiguration of meeting rooms and event spaces.
• Transport and position office equipment and furniture as required.
• Set up DSE and occupational health equipment at user locations.
• Respond to ad hoc porterage and workplace move requests.
• Security, Compliance & Risk: Follow mail handling security protocols and screening procedures.
• Respond appropriately to suspect packages and emergencies.
• Comply with HSSE policies and elevate operational risks as needed.
• Workplace & Team Support: Provide flexible support and backfill across FOH, Mail Room, and Porterage.
• Monitor workplace standards including signage and shared areas.
• Build strong relationships with clients, vendors, and service partners.
• Support reporting and undertake additional duties as required.
• Undertake additional duties as required to support overall workplace operations.

Skills

Customer-facing experience

Communication skills

Organisation

Attention to detail

MS Excel

Task coordination

Independent work

Diplomacy

Team collaboration

Tools

MS Office

Job description

Cushman & Wakefield is seeking a Workplace Support Assistant to provide hybrid support across Front of House, Mail Room, and Porterage. The role ensures continuous site services and a welcoming environment for clients, visitors and colleagues.

Core duties include managing reception, mail operations, and meeting room setup, with strong emphasis on customer experience and operational compliance. The role supports the Workplace Team during core business hours.