Hybrid Workplace Concierge & Front Desk Support

Cushman & Wakefield; North East; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

Cushman & Wakefield is seeking a Workplace Support Assistant (Hybrid) at their North East location. The role covers Front of House, Mail Room, porterage, and meeting room setup to ensure a welcoming, efficient workplace during core hours.

You’ll act as a central contact, maintain spaces to brand standards, and support the Workplace Team with consistent service coverage. The position emphasizes strong customer service, organisational skills, and the ability to coordinate tasks across teams, with

Qualifications

• Experience in a customer-facing role with service focus.
• Excellent communication and interpersonal skills across levels.
• Highly organized with the ability to multitask and manage varied workload.
• Detail-oriented with a proactive, solution-focused approach.

Responsibilities

• Deliver a warm, professional welcome to all visitors and clients.
• Manage reception areas, high presentation standards, and visitor registration.
• Oversee meeting room bookings, and escort coordination.
• Handle mail, parcels, and courier services; track and distribute.
• Support setup of meeting rooms and offices, and assist with porterage.
• Follow security protocols for mail handling and emergencies.
• Provide flexible support across FOH, Mail Room, and Porterage.

Skills

Customer-facing role

Strong communication

Highly organised

Detail-oriented

Microsoft Excel

Task coordination

Independent working

Diplomacy

Adaptable

Collaborative

Tools

Microsoft Office

Job description

Cushman & Wakefield is seeking a Workplace Support Assistant (Hybrid) at their North East location. The role covers Front of House, Mail Room, porterage, and meeting room setup to ensure a welcoming, efficient workplace during core hours.

You’ll act as a central contact, maintain spaces to brand standards, and support the Workplace Team with consistent service coverage. The position emphasizes strong customer service, organisational skills, and the ability to coordinate tasks across teams, with