Workplace Support Assistant (Hybrid)

Cushman & Wakefield; Tynemouth; Hybrid; GBP 21,000 - 30,000; Full time

Job summary

Cushman & Wakefield is seeking a flexible Facilities Assistant to provide hybrid support across Front of House, Mail Room, Porterage, and meeting room setup in North Tyneside. You’ll be the central point of contact, delivering a welcoming and efficient workplace experience for clients, visitors, and colleagues.

The role requires strong customer-service focus, excellent communication, and the ability to multitask across a busy site.

Qualifications

• Proven experience in a customer-facing role with a focus on service excellence.
• Strong communication and interpersonal skills, confident across all levels.
• Highly organised with the ability to multitask and manage a varied workload.
• Detail-oriented with a proactive, solution-focused approach.
• Proficient in Microsoft Office, particularly Excel (intermediate level or above).
• Flexible and responsive to changing work routines and priorities.

Responsibilities

• Deliver a warm, professional welcome to all visitors and clients.
• Manage reception areas and ensure high standards of presentation.
• Oversee visitor registration, access passes, and escort coordination.
• Maintain meeting rooms and shared spaces to brand standards.
• Conduct regular floor walks and log faults via the CAFM system.
• Handle all incoming and outgoing mail, parcels, and courier services.
• Sort, distribute, and track mail within agreed timeframes.
• Manage franking processes and maintain accurate delivery records.
• Ensure secure handling of sensitive items and report equipment faults.
• Support setup and reconfiguration of meeting rooms and event spaces.
• Transport and position office equipment and furniture as required.
• Set up DSE and occupational health equipment at user locations.
• Respond to ad hoc porterage and workplace move requests.
• Follow mail handling security protocols and screening procedures.
• Respond appropriately to suspect packages and emergencies.
• Comply with HSSE policies and elevate operational risks as needed.
• Provide flexible support and backfill across FOH, Mail Room, and Porterage.
• Monitor workplace standards including signage and shared areas.
• Build strong relationships with clients, vendors, and service partners.
• Support reporting and undertake additional duties as required.

Job description

Job Description Summary This hybrid role provides flexible support across key workplace functions-Front of House (FOH), Mail Room, Porterage, and meeting room/event setup-to ensure continuity of site services and seamless delivery throughout core business hours. As a central point of contact, the role is essential in creating a welcoming and efficient environment for clients, visitors, and colleagues. By integrating these responsibilities, it supports the Workplace Team in maintaining consistent service coverage and delivering a high-quality, customer-focused workplace experience., This hybrid role provides flexible support across key workplace functions-Front of House (FOH), Mail Room, Porterage, and meeting room/event setup-to ensure continuity of site services and seamless delivery throughout core business hours. As a central point of contact, the role is essential in creating a welcoming and efficient environment for clients, visitors and colleagues. By integrating these responsibilities, it supports the Workplace Team in maintaining consistent service coverage and delivering a high-quality, customer-focused workplace experience. Core Responsibilities 1. Customer Experience & Front of House

• Deliver a warm, professional welcome to all visitors and cli
• Manage reception areas and ensure high standards of presentation.
• Oversee visitor registration, access passes, and escort coordination.
• Maintain meeting rooms and shared spaces to brand standards.
• Conduct regular floor walks and log faults via the CAFM system.
• 2. Mail Room Operations
• Handle all incoming and outgoing mail, parcels, and courier services.
• Sort, distribute, and track mail within agreed timeframes.
• Manage franking processes and maintain accurate delivery records.
• Ensure secure handling of sensitive items and report equipment faults.
• 3. Meeting Room / Event Setup & Porterage
• Support setup and reconfiguration of meeting rooms and event spaces.
• Transport and position office equipment and furniture as required.
• Set up DSE and occupational health equipment at user locations.
• Respond to ad hoc porterage and workplace move requests.
• 4. Security, Compliance & Risk
• Follow mail handling security protocols and screening procedures.
• Respond appropriately to suspect packages and emergencies.
• Comply with HSSE policies and elevate operational risks as needed.
• 5. Workplace & Team Support
• Provide flexible support and backfill across FOH, Mail Room, and Porterage.
• Monitor workplace standards including signage and shared areas.
• Build strong relationships with clients, vendors, and service partners.
• Support reporting and undertake additional duties as required
• Undertake additional duties as required to support overall workplace operations. Proven experience in a customer-facing role with a focus on service excellence.
• Strong communication and interpersonal skills, confident across all levels.
• Highly organised with the ability to multitask and manage a varied workload.
• Detail-oriented with a proactive, solution-focused approach.
• Proficient in Microsoft Office, particularly Excel (intermediate level or above).
• Effective at coordinating tasks and supporting team activities.
• Adaptable and collaborative, with the ability to work independently.
• Skilled in handling challenging situations with professionalism and diplomacy.
• Flexible and responsive to changing work routines and priorities Cobalt Business Park, North Tyneside.
• Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm's 53,000 employees in more than 70 countries provide deep local and global insights that create significant value for occupiers and investors around the world. Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $10 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management(branded DTZ Investors), tenant representation, and valuations & advisory. Client: The Client is a Global Software & Solutions Provider. Cushman & Wakefield are retained to provide FM services globally.