Hybrid Workplace Concierge & Operations Assistant

Cushman & Wakefield; Tynemouth; Hybrid; GBP 21,000 - 30,000; Full time

Job summary

Cushman & Wakefield is seeking a flexible Facilities Assistant to provide hybrid support across Front of House, Mail Room, Porterage, and meeting room setup in North Tyneside. You’ll be the central point of contact, delivering a welcoming and efficient workplace experience for clients, visitors, and colleagues.

The role requires strong customer-service focus, excellent communication, and the ability to multitask across a busy site.

Qualifications

• Proven experience in a customer-facing role with a focus on service excellence.
• Strong communication and interpersonal skills, confident across all levels.
• Highly organised with the ability to multitask and manage a varied workload.
• Detail-oriented with a proactive, solution-focused approach.
• Proficient in Microsoft Office, particularly Excel (intermediate level or above).
• Flexible and responsive to changing work routines and priorities.

Responsibilities

• Deliver a warm, professional welcome to all visitors and clients.
• Manage reception areas and ensure high standards of presentation.
• Oversee visitor registration, access passes, and escort coordination.
• Maintain meeting rooms and shared spaces to brand standards.
• Conduct regular floor walks and log faults via the CAFM system.
• Handle all incoming and outgoing mail, parcels, and courier services.
• Sort, distribute, and track mail within agreed timeframes.
• Manage franking processes and maintain accurate delivery records.
• Ensure secure handling of sensitive items and report equipment faults.
• Support setup and reconfiguration of meeting rooms and event spaces.
• Transport and position office equipment and furniture as required.
• Set up DSE and occupational health equipment at user locations.
• Respond to ad hoc porterage and workplace move requests.
• Follow mail handling security protocols and screening procedures.
• Respond appropriately to suspect packages and emergencies.
• Comply with HSSE policies and elevate operational risks as needed.
• Provide flexible support and backfill across FOH, Mail Room, and Porterage.
• Monitor workplace standards including signage and shared areas.
• Build strong relationships with clients, vendors, and service partners.
• Support reporting and undertake additional duties as required.

Job description

Cushman & Wakefield is seeking a flexible Facilities Assistant to provide hybrid support across Front of House, Mail Room, Porterage, and meeting room setup in North Tyneside. You’ll be the central point of contact, delivering a welcoming and efficient workplace experience for clients, visitors, and colleagues.

The role requires strong customer-service focus, excellent communication, and the ability to multitask across a busy site.