Workplace Support Assistant (Hybrid)

Cushman & Wakefield; North Tyneside; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid work model

Equal opportunity employer

Job summary

Cushman & Wakefield is seeking a Workplace Support Assistant in the North Tyneside area. This hybrid role covers Front of House, Mail Room and meeting room support, ensuring a welcoming, efficient environment for clients and colleagues during core business hours.

The role emphasizes customer-focused service, strong communication, and the ability to coordinate space, mail, and porterage tasks within a dynamic Facilities Management team.

Qualifications

• Experience in a customer-facing role with a focus on service excellence.
• Strong communication and interpersonal skills across all levels.
• Highly organized with the ability to multitask and manage a varied workload.
• Detail-oriented with a proactive, solution-focused approach.

Responsibilities

• Greet visitors and manage front of house reception to high presentation standards.
• Oversee FOH areas, visitor registration and escort coordination.
• Manage mail room operations including incoming/outgoing mail and parcels.
• Setup meeting rooms and support porterage and moves as required.
• Ensure security, HSSE compliance and report risks as needed.

Skills

Customer service

Communication

Organization

Multitasking

Adaptability

Tools

Microsoft Excel

Job description

Job Title Workplace Support Assistant (Hybrid) Job Description Summary This hybrid role provides flexible support across key workplace functions—Front of House (FOH), Mail Room, Porterage, and meeting room/event setup—to ensure continuity of site services and seamless delivery throughout core business hours. As a central point of contact, the role is essential in creating a welcoming and efficient environment for clients, visitors, and colleagues. By integrating these responsibilities, it supports the Workplace Team in maintaining consistent service coverage and delivering a high-quality, customer-focused workplace experience.

Job Description Workplace Support Assistant (Hybrid) Admin / Graduate Facilities Management Cobalt Business Park, North Tyneside. Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 53,000 employees in more than 70 countries provide deep local and global insights that create significant value for occupiers and investors around the world. Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $10 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management(branded DTZ Investors), tenant representation, and valuations & advisory.

Client: The Client is a Global Software & Solutions Provider. Cushman & Wakefield are retained to provide FM services globally.

Role Purpose: This hybrid role provides flexible support across key workplace functions—Front of House (FOH), Mail Room, Porterage, and meeting room/event setup—to ensure continuity of site services and seamless delivery throughout core business hours. As a central point of contact, the role is essential in creating a welcoming and efficient environment for clients, visitors and colleagues. By integrating these responsibilities, it supports the Workplace Team in maintaining consistent service coverage and delivering a high-quality, customer-focused workplace experience.

Core Responsibilities

• Customer Experience & Front of House Deliver a warm, professional welcome to all visitors and cli Manage reception areas and ensure high standards of presentation. Oversee visitor registration, access passes, and escort coordination. Maintain meeting rooms and shared spaces to brand standards. Conduct regular floor walks and log faults via the CAFM system.
• Mail Room Operations Handle all incoming and outgoing mail, parcels, and courier services. Sort, distribute, and track mail within agreed timeframes. Manage franking processes and maintain accurate delivery records. Ensure secure handling of sensitive items and report equipment faults.
• Meeting Room / Event Setup & Porterage Support setup and reconfiguration of meeting rooms and event spaces. Transport and position office equipment and furniture as required. Set up DSE and occupational health equipment at user locations. Respond to ad hoc porterage and workplace move requests.
• Security, Compliance & Risk Follow mail handling security protocols and screening procedures. Respond appropriately to suspect packages and emergencies. Comply with HSSE policies and elevate operational risks as needed.
• Workplace & Team Support Provide flexible support and backfill across FOH, Mail Room, and Porterage. Monitor workplace standards including signage and shared areas. Build strong relationships with clients, vendors, and service partners. Support reporting and undertake additional duties as required Undertake additional duties as required to support overall workplace operations.

Key Skills & Attributes

Proven experience in a customer-facing role with a focus on service excellence. Strong communication and interpersonal skills, confident across all levels. Highly organised with the ability to multitask and manage a varied workload. Detail-oriented with a proactive, solution-focused approach. Proficient in Microsoft Office, particularly Excel (intermediate level or above). Effective at coordinating tasks and supporting team activities. Adaptable and collaborative, with the ability to work independently. Skilled in handling challenging situations with professionalism and diplomacy. Flexible and responsive to changing work routines and priorities.

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.

INCO: “Cushman & Wakefield”

About Cushman & Wakefield

Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for occupiers and investors with approximately 53,000 employees in over 350 offices and nearly 60 countries. In 2025, the firm reported revenue of $10.3 billion across its core service lines of services, Leasing, Capital markets, and Valuation and other. Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award-winning culture. For additional information, visit www.cushmanwakefield.com