Hybrid Wealth Platform Support Analyst

Evelyn Partners; Greater London; Hybrid; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Private medical insurance

Pension contribution

Hybrid working model

Generous holiday package

Option to purchase additional holiday

Shared parental leave

Job summary

Evelyn Partners in London is seeking a Wealth Platform Support Analyst on a 12 month FTC to focus on operational support of our Core Wealth platforms. You will work with business stakeholders and third party providers to understand how the systems operate and provide technical support to investigate and resolve issues.

The role involves level 2 support, incident and change management, prioritising issues by impact, configuring applications, releases and upgrades, and collaborating with users and

Qualifications

• Previous experience of working in Wealth Management or similar with an understanding of Portfolio management suites and trading platforms.
• Previous experience in an Application Support role or similar.
• Proficient IT skills in core Microsoft Office systems.
• Previous experience / awareness of SQL, Rest API, JIRA, and Confluence.
• Analytical thinking with an eye for detail and be a first-class problem solver.
• Delivery focused, able to multi-task and very much a team player.

Responsibilities

• Level 2 technical support of our core Wealth Management platforms.
• Work with our suppliers and internal development teams in incident, request, and change management processes.
• Prioritising technical issues based on impact and urgency while managing a queue of incidents and requests, ensuring work notes are maintained.
• Provide support for application configuration, releases and upgrades.
• Problem analysis and resolution for application problems, in conjunction with the business users and third party suppliers where necessary.
• Participation in testing and release management.

Skills

Wealth management

Application support

Analytical thinking

Team player

Problem solving

Tools

SQL

Rest API

JIRA

Confluence

Job description

Evelyn Partners in London is seeking a Wealth Platform Support Analyst on a 12 month FTC to focus on operational support of our Core Wealth platforms. You will work with business stakeholders and third party providers to understand how the systems operate and provide technical support to investigate and resolve issues.

The role involves level 2 support, incident and change management, prioritising issues by impact, configuring applications, releases and upgrades, and collaborating with users and