Viewing Advisor

Gentoo Group Limited; Sunderland; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

31 days annual leave + optional 5 days

Early finish on Fridays

Flexible & hybrid working

Health Cash Plan & private healthcare

Pension scheme

Job summary

Gentoo Group Limited in Sunderland seeks two Viewing Advisors for a fixed-term role until 31 March 2027. You will attend property viewings, welcome customers, and explain the next steps in the process, while recording outcomes and handling inquiries with a helpful, professional approach.

You’ll work across locations with flexible hours including Saturdays and some evenings, using IT and mobile tech to keep records up to date. DBS check required; driving licence preferred.

Qualifications

• Excellent communication and interpersonal skills with a customer-focused approach.
• Experience in a customer-facing environment or dealing with the public.
• Ability to plan and manage time to meet appointments.
• Reliable, punctual and able to work independently.
• Strong organisational skills and attention to detail.
• Comfortable using IT and mobile tech to record information accurately.
• Flexible availability including Saturdays and some evenings until 19:00.
• Holds a full UK driving licence and can travel between properties.
• A basic DBS check is required (funded by Gentoo).

Responsibilities

• Attend pre-arranged property viewings promptly and professionally.
• Welcome customers and show them around their potential new home.
• Provide clear information about the property and explain next steps.
• Respond to general customer questions and refer detailed queries to colleagues.
• Record viewing outcomes and customer feedback promptly and accurately.
• Check properties before appointments and report repairs or access concerns.
• Work independently across locations, managing schedule and travel.
• Collaborate with colleagues to ensure a smooth customer experience.

Skills

Communication skills

Customer-facing

Time management

Reliability

Attention to detail

IT proficiency

Flexible schedule

Driving licence

DBS check

Housing/lettings experience

Field-based experience

Digital systems familiarity

Job description

We’re a values-driven, charitable organisation on a mission to make a real difference in Sunderland. Every day, we provide more than 60,000 people with a place they’re proud to call home. Our vision is clear: everyone deserves a good-quality home they can afford. We invest millions of pounds each year to keep our homes safe and decent, while also playing a part in tackling the UK housing crisis by building hundreds of modern, energy-efficient homes for rent right here in Sunderland. If you share our passion for creating thriving communities and want to be part of something that truly matters, we’d love for you to join us and help achieve our vision. If you have any accessibility needs or require adjustments, please let us know—we’re here to support you. We may close this vacancy earlier than the advertised closing date if we receive a large number of applications.

Salary : £26,747.00

Job Description: Viewing Advisor 2x Positions Available Fixed-term opportunity until 31 March 2027 Full-time or part-time hours available

What you will be doing

• Attend pre-arranged property viewings promptly and professionally.
• Welcome customers and show them around their potential new home.
• Provide clear information about the property and explain the next steps in the process.
• Respond to general customer questions and refer more detailed queries to the appropriate colleague.
• Record viewing outcomes and customer feedback promptly and accurately.
• Check properties before appointments and report any repairs, cleaning, presentation or access concerns.
• Work independently across different locations, managing your schedule and travel effectively.
• Work collaboratively with colleagues to provide a smooth and positive customer experience.

What we are looking for

Essential

• Has excellent communication and interpersonal skills, with a friendly and customer-focused approach.
• Has experience of working in a customer-facing environment or dealing directly with members of the public.
• Can plan and manage their time effectively to meet scheduled appointments.
• Is reliable, punctual and confident working independently.
• Has good organisational skills and strong attention to detail.
• Is comfortable using IT and mobile technology to record and communicate information accurately.
• Can work flexibly, including Saturdays and some later appointments up to 19.00 pm.
• Holds a full UK driving licence and can travel between properties as required.
• A basic DBS check are required for this position (DBS funded by Gentoo).

Desirable

• Experience of working in housing, property, lettings or a similar customer-facing environment.
• Experience of working independently or in a field-based role.
• Confidence using digital systems while working remotely.

Some of our great benefits include

• 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
• Early finish on Fridays.
• Flexible and hybrid working.
• Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
• Access to private healthcare through the Health Cash Plan.
• Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
• Salary sacrifice electric vehicle scheme.
• Enhanced family-friendly leave.
• Car mileage allowance if you use your personal vehicle for business purposes.
• Life assurance cover to the value of 3 times your annual salary.

We are one of the largest employers in Sunderland and a leading provider of social housing in the North East. We are officially a Great Place to Work and employ more than 1,100 people in more than 200 different job roles. We are proud of every colleague who helps make a difference in our communities and our customers’ lives.

Our Values, made by colleagues for colleagues

• We care about people.
• We take accountability.
• We shape the future.
• We bring leadership.
• We deliver.

If you have any accessibility needs or require adjustments, please let us know—we’re here to support you.